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ITIL V4 Foundation- Official Exam Included
The Knowledge Academy

Summary

Price
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KLARNA

CLEARPAY
Study method
Online
Duration
5 days · Self-paced
Certification
ITIL® 4 Foundation
Professional certification What's this?
Assessment details
  • ITIL V4 Foundation Exam (included in price)
Additional info
  • Tutor is available to students

Overview

What is ITILĀ® 4 Foundation?

ITILĀ® 4 is a widely used framework for IT-enabled service management. It provides a structured approach to creating, delivering, and continually improving services while helping organisations align service management activities with business needs and stakeholder value.

The ITILĀ® 4 Foundation Certification Course introduces the key concepts and principles of modern service management. It covers value and value co-creation, service relationships, the four dimensions of service management, the ITILĀ® Service Value System (SVS), Service Value Chain, and the seven guiding principles.

Delegates also develop an understanding of key ITILĀ® management practices, including Incident Management, Problem Management, Service Request Management, Service Level Management, Change Enablement, and Continual Improvement.

This course provides a strong foundation for professionals who work with or support IT-enabled services. By understanding how ITILĀ® principles, practices, and service management components work together, delegates can contribute to effective service delivery, improved collaboration, continual improvement, and greater value for organisations and their customers.

Certification

ITIL® 4 Foundation

Axelos (accredited by PEOPLECERT) logo

Assessment details

ITIL V4 Foundation Exam

Included in course price

Description

ITILĀ® 4 Foundation

This ITILĀ® 4 Foundation Certification Course helps delegates build a structured approach to managing IT-enabled services and understand how service management supports organisational objectives. The training develops the ability to view services from both provider and consumer perspectives, helping delegates recognise how different roles and activities contribute to effective service delivery.

Throughout the course, delegates develop their understanding through activities, case-based learning, quizzes, and review exercises. This helps reinforce key concepts and encourages delegates to consider how ITILĀ® approaches can be applied to common service management situations.

The training also helps delegates understand how to respond to service issues, manage requests, support change, work with suppliers and stakeholders, and contribute to ongoing service improvements. This provides a practical foundation for professionals involved in delivering, supporting, or managing IT-enabled services.

The ITILĀ® 4 Foundation course on this page is provided by The Knowledge Academy, an ATO of PeopleCert. ITILĀ® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Who is this course for?

This ITILĀ® 4 Foundation Course is suitable for individuals looking to develop their knowledge of IT Service Management. It is particularly relevant for:

  • IT Service Management Professionals
  • IT Support Professionals
  • Service Desk Professionals
  • IT Managers and Team Leaders
  • Technical IT Professionals
  • Individuals starting a career in IT Service Management

Requirements

There are no formal prerequisites for attending the ITILĀ® 4 Foundation Course. A basic understanding of IT services or Service Management can be beneficial but is not required.

Career path

Completing this course can support career development in roles such as:

  • IT Service Desk Analyst
  • IT Support Specialist
  • Service Management Analyst
  • Incident Analyst
  • Problem Analyst
  • IT Service Manager

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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