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ITIL Service Transition

Study Online, Self paced

Good E-Learning


£574.80 inc VAT
Study method
Online, self-paced
20 hours
ITIL V3 Intermediate: Service Transition
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Learn everything you need to win your ITIL Service Transition qualification!

When making any kind of service transition, there will always be risks. The ITIL Service Transition module addresses how these risks can be managed with a clear sense of perspective, ensuring that an organisation can deliver high-quality services as painlessly as possible.

Students who successfully pass the ITIL Service Transition examination will gain three ITIL credits to go towards the 22 required to achieve the ITIL Expert qualification.

This course is accredited by PeopleCert, which is licensed by AXELOS as an Examination Institute for delivering ITIL Service Transition qualifications in IT Service Management.


ITIL V3 Intermediate: Service Transition

Course media


Course duration

This course provides 20 hours’ worth of learning materials. Students will have access for six months.

Course outline

The course is split over several modules:

  • Module 1: Introduction to Service Transition
  • Module 2: Service Transition Principles
  • Module 3: Service Transition Processes
  • Module 4: Managing People through Service Transition
  • Module 5: Organising for Service Transition
  • Module 6: Technology Considerations
  • Module 7: Implementation and improvement of service transition
  • Module 8: Challenges, critical success factors and risks
  • Module 9: Exam Preparation

Benefits of ITIL

ITIL has become one of the world’s best-renowned frameworks for IT service management. It offers clear tools and guidance for managing IT frameworks, ensuring that they can meet essential business needs and objectives while also helping practitioners to make changes as efficiently and cost-effectively as possible.

The ITIL Service Transition module teaches students how to oversee the change of a service’s state during the ITIL Service Lifecycle. This entails managing risks and ensuring that an organisation can deliver a sufficient level of value to employees and customers. In studying this topic, students will learn to make decisions with a clear sense of perspective and facilitate planning and awareness when making essential service transitions.

Is this course accredited?

This course is fully accredited by PeopleCert, a company licensed by AXELOS as an Examination Institute for IT Service Management.


Does the course contain exams?

The course contains a number of quizzes and revision modules to help learners prepare for the official ITIL Service Transition examination. Upon finishing the course, students can request a FREE exam voucher from Good e-Learning. This can then be used to sit the ITIL Service Transition exam via PeopleCert.

Exam structure

ITIL Service Transition exam:

  • This is a complex multiple-choice exam
  • This is a scenario-based closed book exam
  • The exam has eight questions
  • Students will have 90 minutes to complete the exam
  • To pass the exam you must score 28/40 (70%)
  • Students who successfully pass the exam will gain three credits to go towards the ITIL Expert certification
  • Candidates sitting the exam in any language other than their first language will have a maximum of 120 minutes and will be allowed to use a dictionary

How long until I receive course confirmation details?

Upon purchasing this course, students should receive their confirmation details (as well as access to the course itself) immediately.

How long will I have access to materials?

Students will have access to materials for six months.

Who provides this course?

This course is provided by Good e-Learning.

What support does Good e-Learning offer?

Good e-Learning offers 24/7 tutor support for students taking this course. The support team can also be contacted if there are any issues in accessing the course, or to request exam vouchers.

What does the course include?

The course features a number of perks to help learners along:

  • 24/7 tutor support
  • Quizzes and revision modules
  • 1x FREE exam voucher on request

Who is this course for?

This course is designed for ITIL practitioners who already hold an official ITIL Foundation certification. Successfully completing this course will provide students with three credits to go towards reaching the ITIL Expert level certification.


This course is designed for students who already hold an ITIL Foundation certification.

Questions and answers


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.