ITIL® Service Strategy -*Exclusive Christmas Offer*
CPD & IAO approved training with tutor support I 20+ Modules I Lifetime Access
St. Pauls College
Summary
- Tutor is available to students
Overview
The ITIL® Service Strategy forms part of the Lifecycle series of Intermediate certification modules, which can be taken as stand-alone qualifications or with a view to amassing sufficient credits to gain the ITIL Service Management Expert qualification. It will give you a deep level of understanding of Service Strategy processes and roles.
You will learn how to successfully implement ITIL Service Strategy best practices, define services, market spaces, customer assets and service assets within Service Strategy. You will be able to conduct strategic assessments and understand how to manage demand for IT Services. This course will enable you with foundation-level knowledge of IT service management to apply good practice in processes pertaining to the service strategy lifecycle phase. The course is interactive, combining presentation sessions and group exercises, with plenty of opportunity for questions and discussion.
Key Features of the Course:
- Certification: Internationally recognised certification upon successful completion
- Flexible Study: High quality e-learning study materials, access from any device anytime anywhere
- Instant Result: Instant result through multiple choice assessments
- Lifetime Access: 24/7 access to the course for lifetime
- Comprehensive Training: Delivered by instructors with industry experience, video lessons and texts.
- Support: Premium support through live chat, email and phone
Course media
Description
What will you learn:
The ITIL® Service Strategy of 25 mandatory modules, covering
Course Introduction
- Course Organization
- Course Conventions & Agenda
Service Strategy
- Introduction to Service Strategy
- Service Provider Types
- Service Structures
- The 4-Ps of Strategy
- Services & Strategy Summary
Services & Strategy
- Defining Services & Market Spaces
- Service Strategy Across the Lifecycle
- Services & Strategy Summary
Service Strategy Processes
- Strategy Management for IT Services Introduction
- Service Portfolio Management
- Financial Management
- Demand Management
- Business Relationship Management
- Service Strategy Processes Summary
Organizing & Sourcing
- Strategy & Governance
- Strategy & Organization
- Sourcing Strategy
- Organization & Sourcing Summary
Implementation
- Technology Considerations
- Implementation
- Challenges, Risks & CSFs
- Implementation Summary
Workbooks
- Workbooks – ITIL® Service Strategy
How is this qualification is delivered?
Our courses are taught entirely online, meaning you can access the materials wherever, whenever, at a pace that suits you, without formal deadlines or teaching schedules.
These can be accessed through any device with an internet connection. Our e-learning platform is optimised for use on mobile, tablet, laptops and desktop computers.
How is the course assessed?
Our ITIL® Service Strategy will ensure that you’re fully prepared for the exam. Successful completion of the exam – provided by the authorised awarding body – is a prerequisite to obtaining your qualification.
However you will be able to obtain a course completion certificate from St. Paul’s College upon completion of the course.
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
