ITIL® - Service Strategy (SS) Certification with Official Exam

ITIL® Intermediate



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£229 inc VAT (was £449)
Offer ends 20 September 2019
Study method
Online, self-paced
6 Hours
ITIL V3 Intermediate: Service Strategy
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Additional info
  • Exam(s) / assessment(s) is included in price

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The ITIL Intermediate – Service Strategy course gives individuals the guidance to design, develop and implement service provider strategy which aligns with the organisational strategy. The course is comprehensive and will focus on the strategic aspect of IT services within an IT service cycle. Individuals will gain specific knowledge of to help demonstrate that they understand the success factors and risks and have acquired the skills to develop and progress the service strategy within an IT enterprise.

The ITIL Intermediate – Service Strategy course will discuss management and control of techniques and activities that are incorporated in the ITIL Service Strategy publication.

The objective of the Service Strategy course is to fully understand the customer’s business priorities and objectives that IT services play in ensuring these objectives are met. The course will enable learners how to demonstrate the success factors and risks to develop and progress the strategy within a programme or organisation. The Service Strategy module is worth 3 credits and learners must go onto achieve the minimum of 17 credits required before reaching the final step of ITIL Expert Level. The course is globally recognised and accredited to a training organisation and you will be issued an internationally recognised qualification following full completion of the ITIL Intermediate – Service Strategy course.


ITIL V3 Intermediate: Service Strategy
Awarded by ITIL®

Course media


Learning Outcomes

  • Gain an understanding of service strategy
  • Learn about the service strategy processes.
  • Understand how to organise for service strategy functions.
  • Learn about the service strategy principles.
  • Gain an understanding of service strategy techniques and methods.

Course Curriculum

Module 01: Course Introduction – Vo

  • Course Organization
  • Course Conventions & Agenda

Module 02: Service Strategy

  • Introduction To Service Strategy
  • Service Provider Types
  • Service Structures
  • The 4-Ps Of Strategy
  • Service Strategy Summary

Module 03: Services And Strategy

  • Defining Services & Market Spaces
  • Service Strategy Across The Lifecycle
  • Services & Strategy Summary

Module 04: Service Strategy Processes

  • Strategy Management For It Services Introduction
  • Service Portfolio Management
  • Financial Management
  • Demand Management
  • Business Relationship Management
  • Service Strategy Processes Summary

Module 05: Organizing And Sourcing

  • Strategy & Governance
  • Strategy & Organization
  • Sourcing Strategy
  • Organization & Sourcing Summary

Module 06: Implementation – Vo

  • Technology Considerations
  • Implementation
  • Challenges, Risks & Csfs
  • Implementation Summary

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

At the end of the ITIL Intermediate – Service Strategy course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.


Those who successfully complete the exam will be awarded the certificate in ITIL Intermediate – Service Strategy.

Awarding Body

The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Who is this course for?

  • The course is suitable for individuals working in IT Management.
  • Those in IT Finance Management.
  • Service Level Managers.
  • Service Designers.
  • IT Audit Managers.
  • Individuals working in roles within service based business models who want to enhance their knowledge of concepts, functions and processes related to service operation.


  • The course requires that learners have an understanding of the ITIL Foundation course.

Career path

  • IT Operations Manager – (average UK yearly salary: £45,428)
  • IT Security Manager – (average UK yearly salary: £50,473)
  • Business Continuity Manager – (average UK yearly salary: £45,959)
  • IT Team Leader – (average UK yearly salary: £35,710)
  • IT Architect – (average UK yearly salary: £59,270)

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