ITIL Service Offerings and Agreements

Study Online, Self Paced

Good E-Learning


£574.80 inc VAT
Study method
Online, self-paced
20 Hours
ITIL V3 Intermediate: Service Offerings and Agreements
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Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Learn everything you need to win your ITIL Service Offerings & Agreements qualification!

The ITIL Service Offerings and Agreements (SOA) module looks at how SOA practices can be applied practically in order to enable sufficient service offerings. This course covers the core guidelines and practices of the module and how they can be applied to the management of service portfolios, catalogues, levels, suppliers, business relationships and more.

Successful students will receive four ITIL credits to go towards the 22 required to achieve the ITIL Expert certification.

This course is accredited by PeopleCert, which is licensed by AXELOS as an Examination Institute for delivering ITIL Service Offerings & Agreements qualifications in IT Service Management.


ITIL V3 Intermediate: Service Offerings and Agreements

Course media


Course duration

The course offers 20 hours’ worth of learning materials. Students will have access for six months.

Course outline

The course is split over several modules:

  • Module 1: Introduction to Service Transition
  • Module 2: Service Transition Principles
  • Module 3: Service Transition Processes
  • Module 4: Managing People through Service Transition
  • Module 5: Organising for Service Transition
  • Module 6: Technology Considerations
  • Module 7: Implementation and improvement of service transition
  • Module 8: Challenges, critical success factors and risks
  • Module 9: Exam Preparation

Benefits of ITIL

ITIL has become one of the world’s best-renowned frameworks for IT service management. It offers clear tools and guidance for managing IT frameworks, ensuring that they can meet essential business needs and objectives while also helping practitioners to make changes as efficiently and cost-effectively as possible.

This module in particular examines how ITIL SOA practices can be applied to different aspects of service management, including the management of service catalogues, portfolios and levels, as well as demand, suppliers, finances and business relationships. Combined, this focus helps learners to better-identify the requirements of a service for meeting the demands of different parties.

Is this course accredited?

This course is fully accredited by PeopleCert, a company licensed by AXELOS as an Examination Institute for IT Service Management.


Does the course contain exams?

The course contains a number of quizzes and revision modules to help learners prepare for the official ITIL Service Offerings & Agreements examination. Upon finishing the course, students can request a FREE exam voucher from Good e-Learning. This can then be used to sit the ITIL Service Offerings & Agreements exam via PeopleCert.

Exam structure

ITIL Service Offerings & Agreements exam:

  • This is a complex multiple-choice exam
  • This is a scenario-based closed book exam
  • The exam has eight questions
  • Students will have 90 minutes to complete the exam
  • To pass the exam you must score 28/40 (70%)
  • Students who successfully pass the exam will gain four credits to go towards the ITIL Expert certification
  • Candidates sitting the exam in any language other than their first language will have a maximum of 120 minutes and will be allowed to use a dictionary

How long until I receive course confirmation details?

Upon purchasing this course, students should receive their confirmation details (as well as access to the course itself) immediately.

How long will I have access to materials?

Students will have access to course materials for six months.

Who provides this course?

This course is provided by Good e-Learning.

What support does Good e-Learning offer?

Good e-Learning offers 24/7 tutor support for students taking this course. The support team can also be contacted if there are any issues in accessing the course, or to request exam vouchers.

What does the course include?

The course features a number of perks to help learners along:

  • 24/7 tutor support
  • Quizzes and revision modules
  • 1x FREE exam voucher on request

Who is this course for?

This course is designed for ITIL practitioners who already hold an official ITIL Foundation certification. Successfully completing this course will provide students with four credits to go towards reaching the ITIL Expert level certification.


This course is designed for students who already hold an ITIL Foundation certification.

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