Location & dates
The course covers the following topics:
Concepts, Inputs, Outputs, and Activities
Principles and Processes
Organisational and Technological Issues
Interaction With Other Service Lifecycle Processes
Roles and Responsibilities
How to Measure Service Design
Technology and Implementation Considerations
Challenges, Critical Success Factors, and Risks
This 3 day ITIL® Service Design course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Service Design exam, leading to the ITIL® Service Design certification.
ITIL Service Design is one of the nine ITIL® Intermediate courses which can be mixed and matched to gain the credits needed for the ITIL® Expert certification, and one of the five courses which make up the Service Lifecycle Stream. Service Design concerns processes that must be addressed to meet organisational needs during the design of IT services, including architectures, processes, policies, and documentation.
By providing a comprehensive framework of what design activities should be carried out during the lifecycle, Service Design will be particularly beneficial to anybody involved in or requiring a management-level understanding of these activities.
Who is this course for?
The course can benefit anybody who will be involved in the strategic activities of the Service Lifecycle, including CIOs, CTOs, IT Managers, Consultants, and Supervisory Staff.
You must have completed ITIL® Foundation before attending this course.
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