ITIL® Service Lifecycle - Managing Across The Lifecycle

Online course including exam

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Study method
Online, self-paced
ITIL Managing Across the Lifecycle (MALC)
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price

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This IT Service Management Online training course will prepare delegates for the ITIL Managing Across the Lifecycle exam, which is included in this course.

ITIL Online Managing Across the Lifecycle Training Course will build on previous knowledge from the ITIL Foundation and Intermediate certifications, which will allow them to improve their career prospects and abilities within the workplace. Students will learn about the IT Service Management Business, managerial issues, and organisational challenges, as well as how to plan and implement IT Service Management.

The ITIL Managing Across the Lifecycle Training Course allows the delegates to take part in distance learning at their own pace, adapting to their busy schedules and allowing them to complete their exams when they feel ready.

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ITIL Managing Across the Lifecycle (MALC)


Course Duration:

This ITIL online training course has a duration on 17 hours, however you will have access to the course for 90 days from the day of booking.

Course Outline:

This ITIL® managing across the Lifecycle online training course includes the following modules:

  • Introduction to ITIL® Managing Across the Lifecycle
  • Management of Strategic Change
    • Business Benefits
    • Quality Control
    • Strategic Influence
    • Planning and Defining Scope
  • Risk Management
    • Risk Identification and Evaluation
    • Contract, design, marketing, service provider and operational risks
    • Risk control
    • Challenges and CSFs
  • Management of Planning and Implementation of IT Service Management
    • Planning and Organising
    • Directing
    • Organisational Form
  • Organisational Challenges
    • Understanding and addressing Maturity Challenges
    • Confidentiality, Information Availability and Integrity
    • Governance and Balance in Service Operations
  • Service Assessment
    • Value of Monitoring and Measuring
    • Service Portfolio Assessment

What support do you offer?

Our customer service department is available 24 hours a day, answering questions and offering support around the clock

Exam Structure

ITIL Online Managing Across the Lifecycle Training Course Exam details:

  • Mulitiple-choice, scenario-based, gradient-scored questions
  • 2 hour duration
  • 10 questions
  • 70% pass mark

Who is this course for?

ITIL Online Managing Across the Lifecycle Training Course with Exam is intended for those looking to learn about the Managing Across the Lifecycle area of IT Service Management to gain the certifications needed for a career or just to improve on their understanding.

This ITIL Online Training Course is specifically intended for those with busy schedules that require the flexibility to study in their own time.

This Certification is most suited for:

  • IT support engineers looking to specialise in network support and management
  • Network Engineers
  • IT professionals looking for a widely regarded industry-specific qualification
  • Executive and Directors of IT department


It is required that delegates complete and pass the ITIL Foundation and exam and earn at least 15 credits from the intermediate modules before enrolling onto this course.

Career path

IT Service Management and other related job roles.

Questions and answers


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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