ITIL Service Lifecycle - Continual Service Improvement
Classroom course
Training Deals
Summary
Online
PO Booking
Telephone
E-Commerce
- Exam(s) / assessment(s) not included in price, and must be purchased separately
- Tutor is available to students
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Location & dates
BIRMINGHAM
West Midlands
B12LP
United Kingdom
LONDON
London
E1W1YZ
United Kingdom
Ardwick
MANCHESTER
Lancashire
M124JD
United Kingdom
Overview
The course covers the following topics:
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Introduction to CSI
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CSI Model
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Deming Cycle
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7 Step Improvement
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Integration with the Lifecycle
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Measuring and Reporting
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Organising for CSI
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CSI – Technology Considerations
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Implementing CSI
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Challenges, Critical Success Factors and Risks
Certification
ITIL v3 Expert
Description
This 3 day ITIL® Continual Service Improvement (CSI) course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Continual Service Improvement exam, leading to the ITIL® CSI certification.
ITIL® Continual Service Improvement is one of the nine ITIL® Intermediate courses which can be mixed and matched to gain the credits needed to achieve the ITIL® Expert certification, and one of the five courses which make up the Service Lifecycle Stream. Continual Service Improvement concerns the principles and techniques used to improve services during the lifecycle.
By providing a comprehensive ITIL® framework of what improvement activities should be carried out during the lifecycle, Continual Service Improvement will be particularly beneficial to anybody involved in these activities.
The ITIL® courses on this page are offered by The Knowledge Academy ATO of AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.
Who is this course for?
The course will benefit anybody who will be involved in the improvement activities of the Service Lifecycle, including CIOs, CTOs, IT Managers, and IT Consultants and Architects.
Requirements
You must have completed ITIL® Foundation before attending this course.
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Legal information
This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.