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ITIL Service Design

Win your qualification in ITIL Service Design with an eLearning provider you can trust!

Good E-Learning


£574.80 inc VAT
Study method
Online, self-paced
20 hours
ITIL V3 Intermediate: Service Design
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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This course comes with everything students need to achieve their ITIL Service Design (SD) qualifications. We utilise a self-paced approach to show how IT services are designed in a way that ensures they can meet the needs of specific programmes and organisations. Not only do we cover all of the examinable material for the ITIL Service Design examination, but we also offer several mock tests to help students prepare.

Students who successfully complete the exam will receive three ITIL credits. These can go towards the 22 credits required to pursue the ITIL Expert qualification.

This course is accredited by PeopleCert, which is licensed by AXELOS as an Examination Institute for delivering ITIL Service Design qualifications in IT Service Management.


ITIL V3 Intermediate: Service Design

Course media


Course duration

The course offers 20 hours of course material. Students can access the course for six months.

Course outline

The course is spread out over several modules:

  • Module 1: Introduction to Service Design
  • Module 2: Service Design Principles
  • Module 3: Service Design Processes
  • Module 4: Service Design Technology Related Activities
  • Module 5: Organising for Service Design
  • Module 6: Technology Considerations
  • Module 7: Implementation and Improvement of Service Design
  • Module 8: Challenges, Critical Success Factors and Risks
  • Module 9: Exam Preparation

Benefits of ITIL

ITIL has become one of the world’s best-renowned frameworks for IT service management. It offers clear tools and guidance for managing IT frameworks, ensuring that they can meet essential business needs and objectives while also helping practitioners to make changes as efficiently and cost-effectively as possible.

The ITIL Service Design module is focused on industry practices in service management, as documented in the ITIL Service Design publication. Moving on from Service Strategy, the preceding stage of the ITIL Service Lifecycle, this module looks at how to ensure that solution designs are consistent with overall IT service provider strategies. Successful service design can improve the alignment between IT structures and the requirements of businesses and users.

Is this course accredited?

This course is fully accredited by PeopleCert, a company licensed by AXELOS as an Examination Institute for ITIL Service Design qualifications in IT Service Management.


Does the course contain exams?

The course contains a number of practice and mock exams to help students prepare for the official ITIL Service Design examination.

Upon completing the course, students can pursue the ITIL Service Design examination via Pearson Vue. They can contact the Good e-Learning team to request a FREE exam voucher to be used at any Pearson Vue test centre.

Exam structure

ITIL Service Design exam:

  • This is a complex multiple-choice exam
  • The exam features eight scenario-based questions
  • The exam is closed-book
  • To pass the exam you must get 28 out of 40 questions correct (70%)
  • Candidates have 90 minutes to complete the exam
  • Candidates sitting the exam in any language other than their first language will have a time limit of 120 minutes and may use a dictionary

How long until I receive course confirmation details?

Upon purchasing this course, students should receive their confirmation details (as well as access to the course itself) immediately.

How long will I have access to materials?

Students will have access to the course for six months.

Who provides this course?

This course is provided by Good e-Learning.

What support does Good e-Learning offer?

Good e-Learning offers 24/7 tutor support for students taking this course. The support team can also be contacted if there are any issues in accessing the course, or to request exam vouchers.

What does the course include?

The course comes with a number of perks to help learners along:

  • 1x FREE exam voucher on request
  • Quizzes and revision modules
  • 27/7 tutor support

Who is this course for?

This course is designed for ITIL practitioners who already hold an official ITIL Foundation certification. Successfully completing this course will provide students with three credits to go towards reaching the ITIL Expert level certification.

It is primarily for managers and supervisor-level staff, though all ITIL students who are seeking Intermediate qualifications will find this course extremely useful.


This course is designed for students who already hold an ITIL Foundation certification.

Questions and answers


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.