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ITIL Practitioner (Virtual Class)

Virtual classroom course - study at home + all exams included

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Summary

Price
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Online

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Study method
Online + live classes
Duration
2 days · Full-time
Certification
ITIL v3 Expert
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
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Overview

Learn from home | Expert instructors | All exams are taken online

Our ITIL® Practitioner virtual course lets you learn you build on your ITIL® knowledge from the comfort of your own home with one of our expert instructors, just as you would in the classroom. It's fully accredited by PeopleCert on behalf of AXELOS and includes the exam.

The qualification has been created in response to requests for guidance on the practical implementation of ITIL®; while ITIL® Foundation addresses the fundamentals of ITIL®, it does not cover how to apply these basics. This is where ITIL® Practitioner comes in.

About our virtual platform:

  • Works on all devices
  • Watch back your session with video
  • See your trainer’s screen
  • Share documents
  • Virtual whiteboard

Certification

ITIL v3 Expert

Awarded by ITIL®
ITIL® logo

Description

Course Outline:

The training course covers the following topics:

  • ITSM Concepts
  • Service Elements
  • ITSM Principles
  • CSI Approach
  • Metrics & Measurement
  • Communication
  • Organisational Change Management (OCM)
  • OCM Tools
  • OCM Activities
  • Applying the CSI Approach

*The ITIL® Practitioner exam is taken online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability, from home or wherever you are.

Benefits

  • Worth three credits towards the ITIL® Expert Qualification.
  • Build on previous knowledge gained from ITIL® Foundation.
  • Enhance your IT Service Management career prospects.
  • Learn how to effectively implement IT Service Management.
  • Understand how to use the CSI approach to ITSM.

The ITIL® courses on this page are offered by The Knowledge Academy ATO of AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.

Who is this course for?

IT professionals, IT service experts, Technical IT specialists, Helpdesk professionals

Requirements

You must hold an ITIL® Foundation certificate to take this course.

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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