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ITIL Practitioner

Online course including exam


The Knowledge Academy

Summary

Price
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Study method
Online, self-paced
Certification
ITIL v2 Practitioner
Professional What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Overview

This IT Service Management Online training course will prepare delegates for the Practitioner exam, which is included in this course. The ITIL Online Practitioner Training Course will give delegates an understanding of the practical application of the ITIL framework in the day to day work practices to support their business objectives, which will allow them to improve their career prospects and abilities within the workplace. Students will learn about the three key areas vital to success in any improvement initiatives and the nine guiding principles ITIL Practitioner follows.

The ITIL Online Practitioner Training Course allows the delegates to take part in distance learning at their own pace, adapting to their busy schedules and allow them to complete their exams when they feel ready.

Certification

ITIL v2 Practitioner

Description

Course Duration:

This ITIL online training course has a duration on 10 hours, however you will have access to the course for 90 days from the day of booking.

Course Outline:

This ITIL® Practitioner Online Training Course training course covers the following topics:

  • ITSM Guiding Principles
  • CSI Approach and Measuring Improvement
    • Purpose and Main Outputs of each CSI Approach Step
    • Critical Success Factors
    • Analysing KPIs and CSFs
  • Organisational Change Management
    • Value and Purpose of OCM activities
    • Using OCM tools and techniques to support improvement
    • Apply knowledge of OCM when planning and implementing improvements
  • Communication
    • The importance and benefits of effective communication
    • Understanding principles of communication
    • Supporting improvement with communication tools
  • The Nine Guiding Principles
    • Start where you are
    • Focus on value
    • Work holistically
    • Observe directly
    • Collaborate
    • Design for experience
    • Progress iteratively
    • Keep it simple
    • Be transparent

What support do you offer?

Our customer service department is available 24 hours a day, answering questions and offering support around the clock

Exam Structure

The ITIL® Practitioner exam has the following structure:

  • 40 scenario-based, multiple-choice questions
  • 1 hour and 45 minute duration
  • 70% pass rate

Who is this course for?

ITIL Online Practitioner Training Course with Exam is intended for those looking to learn about IT Service Management to gain the certifications needed for a career or just to improve on their understanding. This ITIL Online Training Course is specifically intended for those with busy schedules that require the flexibility to study in their own time.

This Certification is most suited for:

  • IT professionals looking for a widely regarded industry-specific qualification
  • IT support engineers looking to specialise in network support and management
  • Executive and Directors of IT department
  • Network Engineers

By choosing online learning instead of a classroom based course, it eliminates the need for time away from work, saving you valuable time and money. It is also ideal for those with tight schedules as our distance learning gives you 90 days access, meaning it can be picked up whenever you have the time. As all you need for this course is an internet connection, this course can be studied from home, meaning you can study in a more comfortable environment, also saving on travel costs.

Requirements

It is required that delegates complete and pass the ITIL Foundation course and exam before enrolling onto this course.

Career path

IT Service Management and similar job roles as well as potential to continue onto the rest of the ITIL Expert track

Questions and answers

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