ITIL® Practitioner

ITIL® Practitioner Training Course | Instant Access to Course Videos



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£39 inc VAT (was £199)
Offer ends 24 September 2019
Study method
Online, self-paced
8 Hours
ITIL v2 Practitioner
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The ITIL Practitioner is designed for IT professionals with practical guidance on how to adopt and adapt ITIL within an organisation. It is a comprehensive course designed to enable individuals learn how to implement service improvements within an IT enterprise. It is a hands-on course that will give learners insight into the ITIL philosophy. The course is the next step for individuals who have completed their ITIL Foundational certificate. Individuals will gain first-hand knowledge on how to address challenges they will face when making improvement initiatives in IT service management. The course enables learners to understand the effectiveness of meeting customer requirements in their IT organisation.

The ITIL Practitioner course covers three crucial areas for improvement initiatives which include organisational change management, communication and measurement and metrics.

The ITIL Practitioner course aims at enabling individuals who complete their Practitioner exam to help their IT enterprise to achieve business goals. The ITIL Practitioner is worth 3 credits and will take learners a step close to achieving the ITIL Expert qualification. Additionally, it is worth 15 points towards the ITIL digital badge which is a part of the ITIL membership programme. Learners can progress to the next level of the ITIL scheme upon completing the Practitioner course. The course is globally recognised and accredited to a training organisation and you will be issued an internationally recognised qualification following full completion of The ITIL Practitioner course.


ITIL v2 Practitioner
Awarded by ITIL®

Course media


Learning Outcomes

  • Learn the concepts of service management.
  • Learn how to implement service management approach within an IT enterprise.
  • Understand the metrics and measurement used in service management.
  • Learn the guiding principles of ITIL Practitioner.
  • Learn how to implement organisational change management.
  • Learn how to implement effective communication within an organisation.

Course Curriculum

Module 01: Introduction To Itil Practitioner – Vo

  • Introduction To Itil Practitioner
  • Course Introduction

Module 02: Itsm And Continual Improvement

  • Itsm & Continual Improvement
  • Selecting A Management System
  • Systems Thinking
  • The 4ps
  • Communication & Management Systems
  • Organizational Capabilities
  • Adopt, Adapt & Realize
  • Outside-In Vs Inside-Out Thinking
  • Defining A Service
  • Metrics & Measurement
  • Improvement, The Practitioner & Csi
  • Driving It Service Management Summary
  • Checkpoint

Module 03: Principles And Themes

  • Principles & Themes
  • Principles
  • Themes
  • Principles & Themes In Practice
  • Principles & Themes Summary
  • Checkpoint

Module 04: Organizational Change Management (Ocm)

  • Organizational Change Management (Ocm)
  • Role & Impact Of Ocm On Improvement
  • Ocm Activities
  • Ocm & Systems Thinking
  • Ocm Summary
  • Checkpoint

Module 05: Effective Communication To Enable Csi

  • Effective Communication To Enable Csi
  • Value, Importance & Benefit Of Good Communication
  • Principles Of Communication
  • Role Of Influence
  • Communication Summary
  • Checkpoint

Module 06: Use Metrics And Measurement

  • Use Metrics & Measurement
  • Csfs, Kpis & Improvement
  • Analyze Csfs & Kpis In Context
  • Assessments
  • Design A Report
  • Use Metrics & Measurement Summary
  • Checkpoint

Module 07: Csi Approach

  • Csi Approach
  • It Depends
  • Csi Approach Deconstructed
  • Goal Question Metric (Gqm) Approach Introduction
  • Csi Approach Summary
  • Checkpoint

Module 08: Integrating Csi With Itil And Beyond

  • Integrating Csi With Itil & Beyond
  • Csi Approach For The Itil Practitioner
  • Csi Approach In Itil
  • Csi Approach, Prince2 & Resilia
  • Integrating Csi With Itil & Beyond Summary
  • Checkpoint

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

Please Note: This course is not included the official exam


Those who successfully complete the exam will be awarded the certificate in ITIL Practitioner.

Awarding Body

The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Who is this course for?

  • The course is aimed at professionals in IT development
  • IT operations managers
  • IT service delivery managers


  • The course requires that learners have followed the ITIL Foundation training course.
  • Individuals who wish to have a detailed understanding of principles of service improvmenet.

Career path

  • IT Manager – (average UK yearly salary: £38,754)
  • IT Consultant- (average UK yearly salary: £39,977)
  • IT Architect – (average UK yearly salary: ££59,270)
  • Business Analyst – (average UK yearly salary: £35,762)
  • IT Project Manager – (average UK yearly salary: £42,074)
  • IT Team Leader – (average UK yearly salary: £35,710)

Questions and answers

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