ITIL® Practitioner

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£49 inc VAT (was £289)
Offer ends 26 July 2019
Study method
Online, self-paced
8 Hours
ITIL v2 Practitioner
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ITIL® Practitioner

The ITIL® Practitioner is comprehensive course designed to help individuals implement service improvements within an organisation. The course is practical and will give learners insight into the ITIL philosophy and guiding principles. Learner will gain knowledge in service improvement approach, organisational change management and metrics and measurement. It is a hands-on course that offers individuals first-hand knowledge on new competencies based on metrics and change management. The course aims to make individuals understand the effectiveness of providing outstanding customer service satisfaction.

The ITIL® Practitioner course takes on a comprehensive approach to enable organisations to improve their services and align them with their business goals and requirements.

The ITIL® Practitioner course is aimed at enabling individuals who are qualified in this course to in turn help their organisations achieve business goals. The ITL Practitioner is worth 3 credits and will take learners a step close to achieving the ITIL Expert qualification. Additionally, it is worth 15 points towards the ITIL digital badge which is a part of the ITIL membership programme. It is a globally recognised course and accredited to a training organisation and learners will be issued an internationally recognised qualification following full completion of the ITIL Orientation course. Learners can progress to the next level of the ITIL scheme upon completing the Practitioner course. The course is globally recognised and accredited to a training organisation and you will be issued an internationally recognised qualification following full completion of The ITIL® Practitioner course.


ITIL v2 Practitioner
Awarded by ITIL®

Course media


What Will I Learn?

  • Learn the concepts of service management.
  • Learn how to implement service management approach within an organisation.
  • Understand the metrics and measurement used in service management.
  • Learn the guiding principles of ITIL Practitioner.
  • Learn how to implement organisational change management.
  • Learn how to implement effective communication

Course Curriculum : ITIL® Practitioner

Module 01: Introduction To Itil Practitioner – Vo

  1. Introduction To Itil Practitioner
  2. Lesson: Course Introduction

Module 02: Itsm And Continual Improvement

  1. Itsm & Continual Improvement
  2. Lesson: Selecting A Management System
  3. Lesson: Systems Thinking
  4. Lesson: The 4ps
  5. Lesson: Communication & Management Systems
  6. Lesson: Organizational Capabilities
  7. Lesson: Adopt, Adapt & Realize
  8. Lesson: Outside-In Vs Inside-Out Thinking
  9. Lesson: Defining A Service
  10. Lesson: Metrics & Measurement
  11. Lesson: Improvement, The Practitioner & Csi
  12. Lesson: Driving It Service Management Summary
  13. Lesson: Checkpoint

Module 03: Principles And Themes

  1. Principles & Themes
  2. Lesson: Principles
  3. Lesson: Themes
  4. Lesson: Principles & Themes In Practice
  5. Lesson: Principles & Themes Summary
  6. Lesson: Checkpoint

Module 04: Organizational Change Management (Ocm)

  1. Organizational Change Management (Ocm)
  2. Lesson: Role & Impact Of Ocm On Improvement
  3. Lesson: Ocm Activities
  4. Lesson: Ocm & Systems Thinking
  5. Lesson: Ocm Summary
  6. Lesson: Checkpoint

Module 05: Effective Communication To Enable Csi

  1. Effective Communication To Enable Csi
  2. Lesson: Value, Importance & Benefit Of Good Communication
  3. Lesson: Principles Of Communication
  4. Lesson: Role Of Influence
  5. Lesson: Communication Summary
  6. Lesson: Checkpoint

Module 06: Use Metrics And Measurement

  1. Use Metrics & Measurement
  2. Lesson: Csfs, Kpis & Improvement
  3. Lesson: Analyze Csfs & Kpis In Context
  4. Lesson: Assessments
  5. Lesson: Design A Report
  6. Lesson: Use Metrics & Measurement Summary
  7. Lesson: Checkpoint

Module 07: Csi Approach

  1. Csi Approach
  2. Lesson: It Depends
  3. Lesson: Csi Approach Deconstructed
  4. Lesson: Goal Question Metric (Gqm) Approach Introduction
  5. Lesson: Csi Approach Summary
  6. Lesson: Checkpoint

Module 08: Integrating Csi With Itil And Beyond

  1. Lesson Integrating Csi With Itil & Beyond
  2. Lesson: Csi Approach For The Itil Practitioner
  3. Lesson: Csi Approach In Itil
  4. Lesson: Csi Approach, Prince2 & Resilia
  5. Lesson: Integrating Csi With Itil & Beyond Summary
  6. Lesson: Checkpoint

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

Please Note: This course is not included the official exam


Those who successfully complete the exam will be awarded the certificate in ITIL® Practitioner.

Awarding Body

The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Who is this course for?

  • The course is aimed at professionals in IT development
  • IT operations managers
  • IT service delivery managers


  • The course requires that learners have followed the ITIL Foundation training course.

Career path

  • IT Manager
  • IT Consultant
  • IT Architect
  • Business Analyst
  • IT Project Manager
  • IT Team Leader

Questions and answers

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D asked:

Can I complete the ITIL without competing the foundation


Kindly note that you are required to complete the ITIL Foundation before doing ITIL Practitioner.

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