ITIL® Practitioner

Online Training Series with Exam



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£500 inc VAT (was £575)
Offer ends 30 September 2019
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Start from £41.67 per month - 0% interest over 12 months.

Study method
Online, self-paced
1 Year
ITIL V3 Master ITIL V3 Practitioner
Professional What's this?
Additional info
  • Exam(s) / assessment(s) is included in price

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About ITIL

ITIL® is an acronym of Information Technology Infrastructure Library and is the most widely accepted approach to service management in the world.

ITIL guides businesses to design and deliver IT solutions which will benefit both themselves and their customers.

In the ITIL Practitioner qualification you will gain an understanding of the practical application of the ITIL framework on how to adopt and adapt the ITIL framework to support your business’ objectives. ITIL Practitioner is the next step after ITIL Foundation for IT Service Management professionals who already hold the ITIL Foundation certification.

Who are e-Careers?

E-Careers are an experienced market leader in online education with the widest range of accredited courses from trusted awarding bodies. With a variety of options available, our course specialists will make sure you enrol on the course that’s right for you.

Hand-picked, expert tutors will guide you through your chosen programme and technical support is always on hand to give you a smooth learning experience. E-Careers have helped over 400,000 people achieve their goals, see what they thought of us by searching e-Careers in TrustPilot and see what we could do for you today.

e-Careers are an officially licenced ITIL affiliate.

Are you interested in improving your Service Management knowledge? Get in touch with us today and we will give you expert guidance as to the best option for you.

Click ‘Enquire Now’ to speak to one of our experts who will guide you through the enrollment process. We are also able to offer Supercard as part of our package, speak to one of our advisors today to find out more.


Key Benefits of Supercard*

  • Completely free mobile phone & gadget insurance worth £15 per month
  • Free night in a luxury hotel
  • Free return flight to one of 13 European destinations
  • Free week’s accommodation in the sun for up to 4 people
  • Free 12-month Gourmet Society membership
  • Up to 40% off cinema

*T&C’s apply.


ITIL V3 Master ITIL V3 Practitioner

Course media


The ITIL Practitioner qualification has been designed to bridge the gap between ITIL Foundation and the ITIL Intermediate certifications. It is complementary to and fits the current ITIL certification scheme, covering the ITIL Continual Service Improvements (CSI) approach as the way to structure any improvement initiatives. The ITIL Practitioner covers three key areas crucial for success of any improvement initiatives:

  • Organisational Change Management
  • Communication
  • Measurement and Metrics

The ITIL Practitioner follows Nine Guiding Principles:

  • Focus on value
  • Design for experience
  • Start where you are
  • Work holistically
  • Progress iteratively
  • Observe directly
  • Be transparent
  • Collaborate
  • Keep it simple

Course Units

  • Get a comprehensive introduction to the ITIL® Practitioner Course.
  • Move on to learning all you need to know about ITSM and continual improvement.
  • Get to grips with the principles and themes you need to be confident with to gain practitioner status.
  • Gain an understanding of Organisational Change Management (OCM).
  • Explore the important subject of effective communication to enable Continual Service Improvement (CSI).
  • Learn what you need to know about using metrics and measurement.
  • Find out about CSI Approach.
  • Explore the area of integrating CSI with ITIL® and beyond.

Who is this course for?

This course is for professionals in the IT Service Management (ITSM) industry who currently hold the ITIL® Foundation qualification.


To take the ITIL® Practitioner exam, you need to have passed the ITIL® Foundation qualification.

Career path

Once you have completed the ITIL® Practitioner, you will be able to go onto the ITIL® Intermediate modules and go further into the ITIL® Service Lifecycle.

Roles you can function in include:
• Service Delivery Manager
• Service Transition Manager
• IT Change Manager
• IT Change Analyst
• IT Analyst

These roles can offer salaries averaging £45,000 per year. (Source: Indeed

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