ITIL® Practitioner Official Exam

Awarded by Axelos (accredited by PEOPLECERT)| 12 months access | Online, self-paced |



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£269 inc VAT (was £549)
Offer ends 04 August 2020
Study method
Online, self-paced
365 Days
Access to content
365 Days
ITIL v2 Practitioner
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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This official exam certificate might improve your eligibility for a range of jobs in the IT industry. It mainly tests your knowledge on the concepts of service management, implementing service management approach, guiding principles of ITIL practitioner, organisational change management and on effective communication within an organisation.

This exam certificate will showcase your knowledge on service management, change management, communication, metrics and measurement to the interested parties. This official exam certificate is internationally recognised and is accredited to a training organisation. After taking this exam in service offerings and agreements, you can go on to take the proceeding exams in ITIL to add up to your qualifications.

"ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved."


ITIL v2 Practitioner

Course media


Learning Outcomes

  • Learn the concepts of service management.
  • Learn how to implement service management approach within an IT enterprise.
  • Understand the metrics and measurement used in service management.
  • Learn the guiding principles of ITIL Practitioner.
  • Learn how to implement organisational change management.
  • Learn how to implement effective communication within an organisation.

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

At the end of the ITIL Practitioner course you will be required to take a multiple choice question assessment test comprising of 40 questions within 135 minutes duration. The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, open book.


Those who successfully complete the exam will be awarded the certificate in ITIL Practitioner.

Awarding Body

The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Who is this course for?

  • The course is aimed at professionals in IT development
  • IT operations managers
  • IT service delivery managers


  • The course requires that learners have followed the ITIL Foundation training course.
  • Individuals who wish to have a detailed understanding of principles of service improvmenet.

Career path

  • IT Manager – (average UK yearly salary: £38,754)
  • IT Consultant- (average UK yearly salary: £39,977)
  • IT Architect – (average UK yearly salary: ££59,270)
  • Business Analyst – (average UK yearly salary: £35,762)
  • IT Project Manager – (average UK yearly salary: £42,074)
  • IT Team Leader – (average UK yearly salary: £35,710)

Questions and answers


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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