The Knowledge Academy
Add to basket or enquire
ITIL® Overview Course Overview
This intensive overview course on Information Technology Infrastructure Library (ITIL®) will teach delegates the ITIL® experience for managing IT as a service using ITIL® methodology. After completing the course delegates will be able to integrate ITIL® into their organisation.
The Knowledge Academy is fully accredited by PeopleCert, for our ITIL® courses.
ITIL® is the world’s leading approach to IT service management. Created by the UK government and based on best practice principles, ITIL® features a range of certifications to help businesses align their IT services to the needs of their customers and organisation.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL® Overview Course Outline
This one-day intensive course shall provide an overview of ITIL®. Below are the aims and objectives of the course:
- Introduction to Information Technology Infrastructure Library (ITIL®)
- The Principles of ITIL®
- Definitions and Terminology
- ITIL Lifecycle Service Operation
- ITIL Lifecycle Service Design
- ITIL Lifecycle Service Strategy
- ITIL Lifecycle Continual Service Improvement
- ITIL Lifecycle Service Transition
Who is this course for?
Anyone who is interested in learning about ITIL
Who should attend this ITIL Training Course?
The ITIL® overview course is especially beneficial to anybody involved in IT service management, who wants an introduction to this IT Service Management Methodology.
There are no prerequisites required prior to attending this course. This course is open to everyone and is especially aimed at those who require a basic understanding of ITIL, those who wish to understand ITIL and its use in IT service management, IT professionals
Rating and reviews
There haven't been any reviews for this course yet.
Please sign in to review this course.
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.