ITIL Overview

Online Course

The Knowledge Academy


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£10 inc VAT (was £499)
Offer ends 31 July 2019
Study method
Online, self-paced
No formal qualification
Additional info
  • Tutor is available to students

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ITIL® Overview Course Overview

This intensive overview course on Information Technology Infrastructure Library (ITIL®) will teach delegates the ITIL® experience for managing IT as a service using ITIL® methodology. After completing the course delegates will be able to integrate ITIL® into their organisation.

The Knowledge Academy is fully accredited by PeopleCert, for our ITIL® courses.

ITIL® is the world’s leading approach to IT service management. Created by the UK government and based on best practice principles, ITIL® features a range of certifications to help businesses align their IT services to the needs of their customers and organisation.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


ITIL® Overview Course Outline

This one-day intensive course shall provide an overview of ITIL®. Below are the aims and objectives of the course:

  • Introduction to Information Technology Infrastructure Library (ITIL®)
  • The Principles of ITIL®
  • Definitions and Terminology
  • ITIL Lifecycle Service Operation
  • ITIL Lifecycle Service Design
  • ITIL Lifecycle Service Strategy
  • ITIL Lifecycle Continual Service Improvement
  • ITIL Lifecycle Service Transition

Who is this course for?

Anyone who is interested in learning about ITIL


Who should attend this ITIL Training Course?

The ITIL® overview course is especially beneficial to anybody involved in IT service management, who wants an introduction to this IT Service Management Methodology.


There are no prerequisites required prior to attending this course. This course is open to everyone and is especially aimed at those who require a basic understanding of ITIL, those who wish to understand ITIL and its use in IT service management, IT professionals

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