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ITIL® Operational Support & Analysis


Excelin IT Training Career Academy

Summary

Price
£299 inc VAT
Study method
Online, self-paced
Duration
12 Months
Qualification
ITIL V3 Intermediate: Operational Support and Analysis Professional Certification
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Overview

This training series covers the concepts of ITIL® Operational Support & Analysis. Students will learn about service operation processes and OSA common activities. Students will also learn about service operation functions and how to organize and implement these concepts.

Qualification

ITIL V3 Intermediate: Operational Support and Analysis Professional Certification
Awarded by ITIL®

Description

Available PDUs for this Course Series: 38

By completing this course series, you will earn 38 PDUs.

Available ITIL® Credits for this Course Series: 4
By completing this course series, you will earn 4 ITIL® Credits.

Available CEUs for Course Series Completion: 8
Students can earn up to 8 CEUs for fully completing this course series. This information will be displayed on the certificate of completion.

Courses Modules:

Module 01 – Course Introduction 11m

Module 02 – Introduction to Operational Support & Analysis – 30m

Module 03 – Service Operation Processes – 3h 1m

Module 04 – OSA Common Activities – 25m

Module 05 – Service Operation Functions – 46m

Module 06 – Organize & Implement – 58m

Final Exam Practice

Career path

ITIL® Operational Support & Analysis is relevant to any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.

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