Excelin IT Training Career Academy
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This training series covers the concepts of ITIL® Operational Support & Analysis. Students will learn about service operation processes and OSA common activities. Students will also learn about service operation functions and how to organize and implement these concepts.
Available PDUs for this Course Series: 38
By completing this course series, you will earn 38 PDUs.
Available ITIL® Credits for this Course Series: 4
By completing this course series, you will earn 4 ITIL® Credits.
Available CEUs for Course Series Completion: 8
Students can earn up to 8 CEUs for fully completing this course series. This information will be displayed on the certificate of completion.
Module 01 – Course Introduction 11m
Module 02 – Introduction to Operational Support & Analysis – 30m
Module 03 – Service Operation Processes – 3h 1m
Module 04 – OSA Common Activities – 25m
Module 05 – Service Operation Functions – 46m
Module 06 – Organize & Implement – 58m
Final Exam Practice
ITIL® Operational Support & Analysis is relevant to any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.
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