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ITIL Intermediate ST



£99 inc VAT
Or £33.00/mo. for 3 months...
Study method
Online, self-paced
3 hours
Access to content
Lifetime access
No formal qualification
Additional info
  • Certificate of completion available and is included in the price

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ITIL Intermediate ST Certification Training:

This course is an online training course on Advanced ITIL and provides you understanding about service transition and service operation modules in ITIL. The course is a well-reviewed and well-received one. It generally is rated as a four-star course. ITIL is abbreviated as Information Technology Infrastructure Library and is a bunch of practices intended for IT service management (ITSM) that mainly concentrates on supporting IT services with the needs of business and entrepreneurship. ITIL deals with processes, tasks, checklists, procedures and that too on a rather generalized platform.


Through this course you will learn about introduction to service transition, the goals of service transaction, ITIL service transaction, change management, change assessment, change evaluation, change management implementation, ITIL KPI’s change management, change management matrix, change management objectives, change RACI matrix, change management objective, activities of service asset and configuration management, CMDB complete flow diagram, configuration item, service asset and configuration, objectives service asset and configuration management.

Next section deals with service asset and configuration wherein you will learn about service asset and configuration introduction, data integration layer, definitive media library, release and deployment objective in detail, service asset and configuration objective, objective of release and deployment management, service validation and testing, knowledge management, evaluation, purpose of knowledge management, value to knowledge management, value of knowledge database with business case, value to the organization of knowledge management, service knowledge management system, knowledge processing layer, performance management, information integration layer, data information sources and tools, transition planning and support.

Who is this course for?

This Advanced training is open to and caters to the needs of all sorts of professionals, provided you have met certain criteria. The criteria certainly refer to those who have professional expertise and can make the best of the training.

The Intermediate modules proffer the best direction pertinent to all types of organizations who provide services to businesses and entrepreneurial ventures.


  • 21 contact hours with Accredited Training Organization.
  • Accredited ITIL V3 Foundation certificate in IT Service Management is strongly recommended.
  • 2-4 years professional experience working in IT Management Service desirable.
  • Minimum 21 hours of personal study.

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.