ITIL® Intermediate: Service Transition (ST)

ITIL® Intermediate: Service Transition (ST)

The ITIL Intermediate Module – Service Transition course will mainly focus on the key service transition elements of this ITIL framework. Initially the course will help learners to identify the main concepts present behind the observed service offerings. The most effective manner in which the transition between the old and new service transition models could be done will also be elaborated in this course as well as identifying how the different elements of service transition will fit into the business.

The ITIL Intermediate Module – Service Transition course gives will help the learner to validate the knowledge had in order to successfully transition between the different IT service delivery models present.

The ITIL Intermediate Module – Service Transition course will teach the principles behind developing a good service transition strategy, the processes which tend to underpin the key service transition projects undertaken and also how the human element of the IT transition project should be most successfully managed by the company. The Service Transition module is worth 3 credits to achieve the minimum of 17 credits required before the final step of ITIL Expert Level. The course is globally recognised and accredited to a training organisation and you will be issued an internationally recognised qualification following full completion of the ITIL Intermediate Module – Service Transition course.

What Will I Learn?

• Get a thorough understanding of Service Transition in the industry
• Identify the processes which underpin the key service transition projects undertaken
• Learn how the human aspect of the IT transition project should be successfully managed
• Learn how to assess the organisational impact and the changes which takes place throughout the service transition project

Course Curriculum : ITIL® Intermediate: Service Transition (ST)

Module 01: Course Introduction – Vo

1. Lesson: Course Organization
2. Lesson: Course Conventions & Agenda

Module 02: Service Transition

1. Lesson: Introduction To Service Transition
2. Lesson: Principles Of Service Transition
3. Lesson: Service Transition Summary

Module 03: Service Transition Processes

1. Lesson: Planning & Support
2. Lesson: Change Management
3. Lesson: Service Asset & Configuration Management
4. Lesson: Release & Deployment Management
5. Lesson: Service Validation & Testing
6. Lesson: Change Evaluation
7. Lesson: Knowledge Management

Module 04: Common Service Transition Activities

1. Lesson: Common Activities
2. Lesson: Common Activities Summary

Module 05: Structure, Technology, And Implementation – Vo

1. Lesson: Organizing Service Transition
2. Lesson: Technology Considerations
3. Lesson: Implementing Service Transition
4. Lesson: Structure, Technology & Implementation Summary

Method of Assessment

Please Note: This course is not included the official exam

Certification

Those who successfully complete the exam will be awarded the certificate in ITIL Intermediate: Service Transition.

Awarding Body

The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

• Chief Information Officers
• Change Control Managers
• Chief Operation Officers
• IT Operations and Service Managers

• The course requires that learners have an understanding of the ITIL Foundation course

• Project Manager – (average UK yearly salary: £42,385)
• Project Support Technician – (average UK yearly salary: £18,876)
• Service Manager – (average UK yearly salary: £35,608)
• IT Operations Managers – (average UK yearly salary: £45,830)

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