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ITIL® Intermediate: Service Strategy (SS) with Official Exam

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£499 inc VAT
Study method
Online, self-paced
6 Hours
Access to content
365 Days
ITIL V3 Intermediate: Service Strategy
Professional What's this?
Additional info
  • Exam(s) / assessment(s) is included in price


ITIL® Intermediate: Service Strategy (SS) with Official Exam

The ITIL Intermediate Module – Service Strategy course provides a good level of knowledge which will validate the existing knowledge level of the learner with regard to the processes required to build, test as well as implement the relevant IT products and services in the workplace. This knowledge gained from the course will ensure an efficient IT service strategy which will satisfy the customers in an immense manner.

The ITIL Intermediate Module – Service Strategy course gives a thorough understanding about the diverse service strategy processes and the operations involved with organising and implementing these processes.

The ITIL Intermediate Module – Service Strategy course will teach the principles behind developing a good service design, the processes involved with developing an effective service strategy and how to assign key roles to manage the responsibility when implementing the service strategy. The Service Strategy module is worth 3 credits to achieve the minimum of 17 credits required before the final step of ITIL Expert Level. The course is globally recognised and accredited to a training organisation and you will be issued an internationally recognised qualification following full completion of the ITIL Intermediate Module – Service Strategy course.


ITIL V3 Intermediate: Service Strategy
Awarded by ITIL®

Course media


What Will I Learn?

  • Get a thorough understanding of Service Strategy
  • Study the different processes involved in developing a good service strategy
  • Learn how to prepare and delegate responsibility when implementing a service strategy
  • Learn how service operation should be implemented
  • Learn how to resolve any issues that may prevent the successful deployment of the new service strategy.

Course Curriculum : ITIL® Intermediate: Service Strategy (SS)

Module 01: Course Introduction – Vo

  1. Lesson: Course Organization
  2. Lesson: Course Conventions & Agenda

Module 02: Service Strategy

  1. Lesson: Introduction To Service Strategy
  2. Lesson: Service Provider Types
  3. Lesson: Service Structures
  4. Lesson: The 4-Ps Of Strategy
  5. Lesson: Service Strategy Summary

Module 03: Services And Strategy

  1. Lesson: Defining Services & Market Spaces
  2. Lesson: Service Strategy Across The Lifecycle
  3. Lesson: Services & Strategy Summary

Module 04: Service Strategy Processes

  1. Lesson: Strategy Management For It Services Introduction
  2. Lesson: Service Portfolio Management
  3. Lesson: Financial Management
  4. Lesson: Demand Management
  5. Lesson: Business Relationship Management
  6. Lesson: Service Strategy Processes Summary

Module 05: Organizing And Sourcing

  1. Lesson: Strategy & Governance
  2. Lesson: Strategy & Organization
  3. Lesson: Sourcing Strategy
  4. Lesson: Organization & Sourcing Summary

Module 06: Implementation – Vo

  1. Lesson: Technology Considerations
  2. Lesson: Implementation
  3. Lesson: Challenges, Risks & Csfs
  4. Lesson: Implementation Summary

Method of Assessment

At the end of the ITIL Intermediate: Service Strategy course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.


Those who successfully complete the exam will be awarded the certificate in ITIL Intermediate: Service Strategy.

Awarding Body

The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Who is this course for?

  • Service Managers
  • IT Operations Managers
  • Chief Operation Officers
  • Chief Information Officers


The course requires that learners have an understanding of the ITIL Foundation course

Career path

  • IT Operations Manager – (average UK yearly salary: £45,830)
  • Strategy Consultant – (average UK yearly salary: £47,074)
  • Assistant Manager – (average UK yearly salary: £20,540)

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