This course is aimed at individuals involved with ITIL service operation methodology. Typical candidates will be management level and involved with IT or business service management.
The Service Operation (SO) module is one of the qualifications within the ITIL Service Lifecycle work stream. This module focuses on the principles, processes, operational activities and functions that enable organisations and individuals to successfully manage how their products and services perform. These activities can also help improve their IT service management.
The Service Operation module focuses on the coordination and execution of activities that enable the ongoing management and operation of the products or services developed or implemented during the service strategy, design and transition phases of the IT service lifecycle as well as any technology and support resources that are used to deliver them.
This course is delivered through interactive learning utilising video-based training, flash cards and ongoing assessment.
- Service Operation Introduction
- Service Management as a Practice
- Service Operation Principles
- Service Operation Process
- Common Service Operation Activities
- Organising for a Service Operation
- Technology Considerations
- Service Operations
Who is this course for?
Management level within IT or service role.
You need to already have the ITIL Foundation certification to sit this exam.
- Infrastructure Manager
- IT Service Desk Analyst
- IT Project Manager
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