ITIL® Intermediate: Service Offerings & Agreements (SOA) with Official Exam

Recognised Accredited Qualification | Tutor Support | 0% interest free payment plan| Free COVID 19 Course

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£269 inc VAT (was £499)
Offer ends 27 October 2020
Study method
Online, self-paced
6 hours
Access to content
365 days
ITIL V3 Intermediate: Service Offerings and Agreements
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Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • TOTUM card is available to purchase separately What's this?

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ITIL® Intermediate: Service Offerings & Agreements (SOA) with Official Exam

The ITIL Intermediate Module – This Service Offerings and Agreements course will offer an in-depth level of knowledge and skills which are needed in order to build up and deploy relevant IT service offerings as well as agreements. The expertise to carry out this process so that the service user needs are met effectively without having any effect on the business goals of the company are taught in this module effectively.

The ITIL Intermediate Module – Service Offerings and Agreements course discusses review of service offerings activities and agreements.

The ITIL Intermediate Module – Service Offerings and Agreements course will teach service offerings and make sure that the key stakeholders will know exactly what to expect when dealing with Service Offerings and Agreements. This is very suitable for those who have to improve the customer satisfaction consistently in business. This module on Service Offerings and Agreements is worth 4 credits in order to achieve the minimum of 17 credits required prior to entering the final step of the ITIL Expert Level. The course is globally recognised and accredited to a training organisation and learners will be issued an internationally recognised qualification following full completion of the ITIL Intermediate: Service Offerings and Agreements course.

Students will be issued an official cover letter stating that you have completed 06 CPD hours at the completion of your ITIL® Intermediate: Service Offerings & Agreements (SOA) course.

Learners will get “Certificate in COVID-19 (Coronavirus) Awareness” Course for Free on purchasing this course


ITIL V3 Intermediate: Service Offerings and Agreements
Awarded by ITIL®

Course media


What Will I Learn?

  • Gain an understanding of Service Offerings and Agreements
  • Learn about Service Agreement Processes
  • Learn how to implement Service Offerings and Agreements effectively in the workplace
  • Learn the principles and purposes behind the concept of service agreements

Course Curriculum : ITIL® Intermediate: Service Offerings & Agreements (SOA)

Module 01: Course Introduction – Vo

Course Introduction

  1. Lesson: Course Organization
  2. Lesson: Course Conventions & Agenda

Module 02: Service Offerings And Agreements

  1. Lesson: Introduction To Service Offerings & Agreements
  2. Lesson: Service Offerings & Agreements Principles
  3. Lesson: Service Offerings & Agreements Context
  4. Lesson: Service Offerings & Agreements Summary

Module 03: Soa Processes

  1. Lesson: Service Portfolio Management
  2. Lesson: Service Catalog Management
  3. Lesson: Service Level Management
  4. Lesson: Demand Management
  5. Lesson: Supplier Management
  6. Lesson: Financial Management
  7. Lesson: Business Relationship Management
  8. Lesson: Soa Processes Summary

Module 04: Organizing, Technology, And Implementation – Vo

  1. Lesson: Organizing For Soa
  2. Lesson: Soa Technology & Implementation
  3. Lesson: Organizing, Technology & Implementation Summary

Method of Assessment

At the end of the ITIL Intermediate: Service Offerings and Agreements course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.


Those who successfully complete the exam will be awarded the certificate in ITIL Intermediate: Service Offerings and Agreements.

Awarding Body

The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Benefits you will gain:

  • 0% interest free payment plan
  • High quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • 24/7 Access to the Learning Portal.
  • Recognised Accredited Qualification
  • Excellent customer service and administrative support.
  • Learners will be Eligible for TOTUM Discount Card

Who is this course for?

  • IT Operations Managers
  • Service Desk Managers
  • IT Professionals


  • The course requires that learners have an understanding of the ITIL Foundation course

Career path

  • IT Manager (average UK yearly salary: £38,742)
  • Business Continuity Manager (average UK yearly salary: £45,036)
  • Service Portfolio Manager (average UK yearly salary: £55,677)

Questions and answers


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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