ITIL® Intermediate: Service Offerings & Agreements (SOA) Official Exam

Recognised Accredited Qualification | Tutor Support| 0% interest free payment plan| Free COVID 19 Course

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£239 inc VAT (was £549)
Offer ends 27 October 2020
Study method
Online, self-paced
365 days
Access to content
365 days
ITIL V3 Intermediate: Service Offerings and Agreements
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Additional info
  • Exam(s) / assessment(s) is included in price
  • TOTUM card is available to purchase separately What's this?

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ITIL® Intermediate: Service Offerings & Agreements (SOA) Official Exam

The ITIL Intermediate Service Offerings & Agreements enables learners to understand key ITIL processes to develop service offerings and agreements related to an organisation. It will focus on practical application of practices to enable service level, demand, supplier and financial management.

The ITIL Intermediate Service Offerings & Agreements Official Exam will enable individuals to take the exam at a cost lower than the other providers. It is an Exam Only package deal for learners who have completed the ITIL Foundation examination and Service Offerings & Agreements lifecycle course.

The ITIL Intermediate Service Offerings & Agreements qualification is highly recommended for individuals who want to have a career as an IT Manager, Business Continuity Manager or Service Portfolio Manager. The Exam Only package comes complete with vouchers for the ITIL Service Offerings & Agreements exam. Individuals who successfully complete the examination will be awarded an official ITIL Intermediate Service Offerings & Agreements certificate. Discounted prices available, limited offer! Hurry Today!

"ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved."

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Stand a chance to win this special voucher code attached below, You can claim your discount at the next purchase for any ABC endorsed or CPD accredited course from Global Edulink which would make you delighted as no one could compare.

Learners will get “Certificate in COVID-19 (Coronavirus) Awareness” Course for Free on purchasing this course


ITIL V3 Intermediate: Service Offerings and Agreements

Course media


What Will I Learn?

  • Gain an understanding of Service Offerings and Agreements
  • Learn about Service Agreement Processes
  • Learn how to implement Service Offerings and Agreements effectively in the workplace
  • Learn the principles and purposes behind the concept of service agreements

Method of Assessment

At the end of the ITIL Intermediate: Service Offerings and Agreements course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.


Those who successfully complete the exam will be awarded the certificate in ITIL Intermediate: Service Offerings and Agreements.

Awarding Body

The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Benefits you will gain:

  • 0% interest free payment plan
  • 24/7 Access to the Learning Portal.
  • Recognised Accredited Qualification
  • Excellent customer service and administrative support.
  • Learners will be Eligible for TOTUM Discount Card

Who is this course for?

  • IT Operations Managers
  • Service Desk Managers
  • IT Professionals


The course requires that learners have an understanding of the ITIL Foundation course

Career path

  • IT Manager (average UK yearly salary: £38,742)
  • Business Continuity Manager (average UK yearly salary: £45,036)
  • Service Portfolio Manager (average UK yearly salary: £55,677)

Questions and answers


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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