ITIL® Intermediate Level - Service Lifecycle Modules SS, SD, ST, SO, CSI Training & Exam Package - FREE flights to Europe*
Brooklands College eLearning
Summary
Flexible, interest-free, part payment options available.
- Exam(s) / assessment(s) is included in price
Overview
Study the ITIL® Intermediate Service Lifecycle track which will fully prepare you to take on the ITIL® MALC Expert Level. This is the Intermediate of the ITIL® framework.
KEY BENEFITS OF SUPERCARD*
Completely free mobile phone & gadget insurance worth £15 per month
- Supercard holders don’t need to register their phone or gadget.
- 3 claims allowed per year, worth up to £1,000.
Free night in a luxury hotel
- Malmaison, Hotel Du Vin, De Vere
Free return flight to one of 13 European destinations
- Amsterdam, Barcelona, Berlin, Brussels, Madrid, Milan, Munich, Nice, Paris, Prague, Copenhagen, Krakow, Rome
Free week’s accommodation in the sun for up to 4 people
- 200 destinations worldwide to choose from
- Unlocks after 150 days of membership
Free 12 month Gourmet Society membership
- RRP £69.99
- Up to 50% off at 7,000 restaurants
- Chains include, Prezzo, Loch Fyne, Café Rouge, Chef & Brewer, Strada
Up to 40% off cinema
- Chains include, Vue, Showcase, Empire, Reel Cinema
*T&C’s apply.
Description
Course Units
ITIL Service Strategy
- Course Introduction
- Service Strategy
- Service & Strategy
- Service Management as a Practice
- Organising & Sourcing
- Implementation
ITIL Service Design
- Course Introduction
- Service Design
- Service Design Activities
- Service Design Processes
- Technology, Organisation & Implementation
ITIL Service Transition
- Course Introduction
- Service Transition
- Service Transition Processes
- Common Service Transition Activities
- Structure, Technology & Implementation
ITIL Service Operation
- Course Introduction
- IT Service Lifecycle Service Operation
- Service Operation Processes
- Common Service Operation Activities
- Service Operation Functions
- Technical Considerations
ITIL Continual Service Improvement
- Course Introduction
- Continual Service Improvement
- Step Improvement Process
- Reporting, Methods & Technology
- CSI Organisation & Implementation
All Exams have the following format:
- Multiple Choice
- 8 questions
- 40 marks available
- 28 marks required to pass (70%)
- Closed book
- 90 minutes’ duration
Who is this course for?
Anyone who holds the ITIL® Foundation Certification and needs a sure-fire route to success in fully understanding the complete ITIL® lifecycle. The Service Lifecycle track is usually one undertaken by management or a team leader whose role requires management of different areas or work across different teams needed to deliver quality service management practices.
Requirements
To sit the examinations in this package, students must have completed their ITIL® Foundation Examination and passed it.
Career path
Upon completion of this package, students will have a complete understanding of the ITIL® Service Lifecycle. Once the examinations for each course have been passed the student will be able to take the Managing Across the Lifecycle course. They will also be able to function in a plethora of service management, IT and analyst roles earning an average salary of £45,000.
Source: PayScale
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
