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ITIL® Intermediate PPO

Planning, Protection & Optimisation (PPO) Training & Exams



£460 inc VAT
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Flexible payment options available - study from as little as £51.12 a month with 0% interest

Study method
Online, self-paced
1 Year
ITIL V3 Intermediate: Planning, Protection and Optimization
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Additional info
  • Exam(s) / assessment(s) is included in price

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ITIL® is an acronym for Information Technology Infrastructure Library and is utilised by individuals and organisations worldwide across many industries.

ITIL is an IT Service Management framework that guides businesses to design and deliver IT solutions which will benefit both themselves and their customers.

Specialise in the practical application of Planning Protection and Optimisation (PPO) practices and get certified with this complete ITIL Planning, Protection and Optimisation training and exam package.

Who are e-Careers?

E-Careers are an experienced market leader in online education with the widest range of accredited courses from trusted awarding bodies. With a variety of options available, our course specialists will make sure you enrol on the course that’s right for you.

Hand-picked, expert tutors will guide you through your chosen programme and technical support is always on hand to give you a smooth learning experience. E-Careers have helped over 400,000 people achieve their goals, see what they thought of us by searching e-Careers in TrustPilot and see what we could do for you today.

E-Careers are an officially licenced ITIL affiliate.

Are you interested in improving your Service Management knowledge? Get in touch with us today and we will give you expert guidance as to the best option for you.

Click ‘Enquire Now’ to speak to one of our experts who will guide you through the enrollment process. We are also able to offer Supercard as part of our package, speak to one of our advisors today to find out more.


Key Benefits of Supercard*

  • Completely free mobile phone & gadget insurance worth £15 per month
  • Free night in a luxury hotel
  • Free return flight to one of 13 European destinations
  • Free week’s accommodation in the sun for up to 4 people
  • Free 12-month Gourmet Society membership
  • Up to 40% off cinema

*T&C’s apply.


ITIL V3 Intermediate: Planning, Protection and Optimization

Course media


The ITIL PPO qualification takes you through the practical application of PPO practices to enable capacity, availability, service continuity, information security and demand management while demonstrating how to implement them into a modern IT service.

Course Units

  • How to plan and provide sufficient capacity to support the changing needs of a business.
  • How to specify and implement high availability systems to always maintain service quality.
  • Using IT service continuity principles to maintain quality of services as systems and frameworks transition.
  • How to build frameworks and systems that help support demand management.
  • Building a PPO team and assigning roles and responsibilities.
  • Using technology to support PPO goals and services.

Course Duration

The ITIL Managing Across the Lifecycle qualification has a duration of 6 hours, however we give you 12 month’s access to the course content meaning you can complete it at your own pace.


  • Multiple Choice
  • 8 questions
  • 40 marks available
  • 28 marks required to pass (70%)
  • Closed book
  • 90 minutes’ duration

Who is this course for?

The course suits students who are IT professionals, have their ITIL® Foundation Qualification and work in areas such as IT operations, network support, network control and operation, security manager and security administrator.


To take the Planning, Protection and Optimization exam, you must have passed the ITIL® Foundation Examination. There are no pre-requisites to take the course but we recommend you have a good knowledge of service management and have taken the ITIL® Foundation course.

Career path

Once the Planning, Protection and Optimization exam has been passed you will be able to function in roles such as:
• Security Manager
• Network Support
• Change Manager
The course counts as four of the necessary 17 credits to move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”.
These roles usually come with an average salary of £50,000 per y

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