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ITIL® Intermediate OSA Certification Training cover image

ITIL® Intermediate OSA Certification Training
Fortray Global Services LTD

Earn up-to 40K

Summary

Price
£1,499.99 inc VAT
Or £125.00/mo. for 12 months...
Study method
Online + live classes
Course format
Video
Duration
3 months · Part-time
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free

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Overview

This ITILĀ® Intermediate Operational Support and Analysis (OSA) certification training allows you to apply support resolution and analysis to the service management lifecycle. It is a key module in the ITIL Intermediate Capability Stream leading to an IT Expert certificate in IT Service Management.

The ITIL Intermediate OSA module is an ITIL qualification focused on planning, implementation, and optimization of OSA processes. This course trains you to apply core practices that support the service management lifecycle, execute and implement specific ITIL processes effectively in real-time, and get prepared for the ITIL OSA certification exam.

Certificates

Certificate of completion

Digital certificate - Included

Description

Course Curriculum
Eligibility
IT professionals, business managers, and business process owners will all benefit from this training. ITIL Intermediate OSA Certification also provides a valuable boost to your resume as a configuration manager, availability manager, system software manager, applications support manager, IT operations manager, network control and operation manager, database administrator, problem manager, or network support.
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Pre-requisites
To be eligible for the examination leading to the ITIL Intermediate OSA Certificate, you should take the training with an accredited training organization. You should also hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications). Two to four years of professional experience working in IT service management is highly desirable.
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Course Content
ITILĀ® Intermediate OSA
Learning Unit 00 - Introductory Lesson38:30
0.1 ITILĀ® 2011 Capability Module Operational Support and Analysis01:14
0.2 Agenda01:04
0.3 Objective00:24
0.4 ITILĀ® 2011 Introduction00:54
0.5 ITILĀ® 2011 Intermediate00:46
0.6 ITIL - Qualification Criteria01:53
0.7 Definition of Service Lifecycle00:49
0.8 Definition of Service Capability00:44
0.9 Difference between Lifecycle and Capability Modules00:34
0.10 Managing Across the Lifecycle00:44
0.11 Accreditation Institute00:05

Exam & Certification
ITIL Intermediate OSA Certificate
How do I become ITILĀ® Intermediate OSA certified?
The certification is offered to candidates who fulfill the prerequisites and pass the exam. The ITILĀ® Intermediate OSA exam is governed by APMG, EXIN, and CSME. To qualify to take the exam you must first participate in a course offered through an Accredited Training Organization (ATO) or an accredited e-learning solution. Simplilearn is accredited by APMG and TUV as an ITIL Foundation and Intermediate Training provider. Simplilearn is also an Accredited Examination Centre (AEC) by APMG, TUV, and EXIN.

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: IT
Related searches: ITIL courses, Online courses

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