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ITIL® Intermediate: Operational Support & Analysis (OSA) Official Exam
The ITIL Intermediate Operational Support & Analysis enables learners to master the key ITIL processes that are required to create a stable IT infrastructure that can focus on achieving business objectives. It will focus on practical application of ITIL concepts, organisational structure, functions and process activities related to OSA.
The ITIL Intermediate Operational Support & Analysis Official Exam will enable individuals to take the exam at a cost lower than the other providers. It is an Exam Only package deal for learners who have completed the ITIL Foundation examination and Operational Support & Analysis lifecycle course.
The ITIL Intermediate Operational Support & Analysis qualification is highly recommended for individuals who want to have a career as an IT Operations Manager, IT Security Manager, Database Administrator or Configuration Manager. The Exam Only package comes complete with vouchers for the ITIL Operational Support & Analysis exam. Individuals who successfully complete the examination will be awarded an official ITIL Intermediate Operational Support & Analysis certificate. Discounted prices available, limited offer! Hurry Today!
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What Will I Learn?
- Gain an understanding of event management and how to ensure CIs and services are monitored and deciding on appropriate actions.
- Learn about management of life-cycle of incidents and returning IT services quickly as possible to users.
- Understand the management of life-cycle of problems and how to minimize incidents from happening and preventing incidents altogether.
- Understanding the underlying infrastructure of IT services and executing day to day related tasks related to infrastructure components and application.
- Learn the principles and purposes of service operation.
Method of Assessment
At the end of the ITIL Intermediate: Operational Support & Analysis course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.
Those who successfully complete the exam will be awarded the certificate in ITIL Intermediate: Operational Support & Analysis.
The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.
Benefits you will gain:
- 0% interest free payment plan
- 24/7 Access to the Learning Portal.
- Recognised Accredited Qualification
- Excellent customer service and administrative support.
- Learners will be Eligible for TOTUM Discount Card
Who is this course for?
- The course is aimed at IT Operations Manager.
- Database Administrator
- Availability Manager
- Problem Manager
- Individuals working in roles within service based business models who want to enhance their knowledge of concepts, functions and processes related to service operation.
- The course requires that learners have an understanding of the ITIL Foundation course.
- IT Operations Manager – (average UK yearly salary: £45,830)
- IT Security Manager – (average UK yearly salary: £50,201)
- Database Administrator – (average UK yearly salary: £29,937)
- Configuration Manager – (average UK yearly salary: £37,147)
- IT Project Manager – (average UK yearly salary: £42,385)
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