ITIL® Intermediate: Managing Across the Lifecycle (MALC) with Official Exam

Course with Exam Included| Recognised Accredited Qualification | 0% interest free payment plan| Free COVID 19 Course

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Study method
Online, self-paced
12 Hours
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365 Days
ITIL Managing Across the Lifecycle (MALC)
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Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • TOTUM card is available to purchase separately What's this?

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With the current outbreak of Coronavirus hitting countless countries and economies around the world, we stand together with all those who have been impacted by COVID-19. We also want to remember and appreciate the healthcare professionals and other individuals in essential services who are braving this pandemic from the forefront with their selfless acts of service.

Learners will get “Certificate in COVID-19 (Coronavirus) Awareness” Course for Free on purchasing this course


ITIL® Intermediate: Managing Across the Lifecycle (MALC)

The ITIL Intermediate: Managing Across the Lifecycle is one of the certificates in the ITIL certificate scheme. This course will provide a higher level of knowledge with regard to the transition and the positioning of the service lifecycle, including the identification of critical success components, organisational maturity and structure, corrective action and improvements which could be done from the organisation’s perspective.

The ITIL Intermediate: Managing Across the Lifecycle course introduces learners to the relevant skills and knowledge which will be needed in order to connect the diverse stages of the service lifecycle so that effective and efficient service delivery could be ensured within the organisation.
The ITIL Intermediate: Managing Across the Lifecycle course teaches learners about the transition and the positioning of the service lifecycle. This module on service lifecycle is worth 4 credits in order to achieve the minimum of 17 credits required prior to entering the final step of the ITIL Expert Level. The course is globally recognised and accredited to a training organisation and learners will be issued an internationally recognised qualification following full completion of the ITIL Intermediate: Managing Across the Lifecycle course.


ITIL Managing Across the Lifecycle (MALC)
Awarded by ITIL®

Course media


What Will I Learn?

  • Gain an understanding of the Key concepts of the ITIL Service Lifecycle
  • Understand all the aspects of communication and stakeholder management relevant to IT service management
  • Integrate various IT service management processes across the lifecycle
  • Establish and manage governance in a service management organization
  • Measure IT services and associated process and activities
  • Understand the concept of Service management implementation relevant to organization decision makers

Course Curriculum : ITIL® Intermediate: Managing Across the Lifecycle (MALC)

Module 01: Course Introduction – Vo

Course Introduction

  1. Lesson: Course Organization
  2. Lesson: Course Conventions & Agenda

Module 02: Introduction To Managing Across The Lifecycle

  1. Lesson: The Practice Of Service Management
  2. Lesson: Service Value Across The Lifecycle
  3. Lesson: Other Key Concepts
  4. Lesson: Introduction To Malc Summary

Module 03: Stakeholder Management And Communication

  1. Lesson: Stakeholder Management
  2. Lesson: Stakeholder Communication
  3. Lesson: Stakeholder Management & Communication Summary

Module 04: Process Integration

  1. Lesson: Process Integration Across The Lifecycle
  2. Lesson: Service Strategy
  3. Lesson: Service Design
  4. Lesson: Service Transition
  5. Lesson: Service Operation
  6. Lesson: Continual Service Improvement
  7. Lesson: Process Integration Summary

Module 05: Managing Services Across The Lifecycle

  1. Lesson: Stakeholder Needs
  2. Lesson: Managing Cross-Lifecycle Processes
  3. Lesson: Implementing & Improving Services
  4. Lesson: Challenges, Csfs & Risks
  5. Lesson: Managing Services Across The Lifecycle Summary

Module 06: Governance

  1. Lesson: Governance
  2. Lesson: Organizational Structure
  3. Lesson: Service Provider Types
  4. Lesson: Governance Summary

Module 07: Measurement

  1. Lesson: Measuring
  2. Lesson: Measurement Frameworks
  3. Lesson: Measurement Summary

Module 08: Implement And Improving – Vo

  1. Lesson: Implementing Service Management
  2. Lesson: Assessing Service Management
  3. Lesson: Improving Service Management
  4. Lesson: Key Considerations
  5. Lesson: Implementing & Improving Summary

Method of Assessment

At the end of the ITIL Intermediate: Managing Across the Lifecycle course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. This is a closed book examination and the pass mark will be 70%.


hose who successfully complete the exam will be awarded the certificate in ITIL Intermediate: Managing Across the Lifecycle.

Awarding Body

The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Benefits you will gain:

  • 0% interest free payment plan
  • High quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • 24/7 Access to the Learning Portal.
  • Recognised Accredited Qualification
  • Excellent customer service and administrative support.
  • Learners will be Eligible for TOTUM Discount Card

Who is this course for?

  • IT operations, technical, or IT management personnel
  • Individuals who would like to gain a deeper understanding of service delivery within the service lifecycle
  • Professionals who would like to validate their skills by pursuing further education


  • The course requires that learners have an understanding of the ITIL Foundation course

Career path

  • Senior IT Manager – (average UK yearly salary: £52,423)
  • Security Administrator – (average UK yearly salary: £23,500)
  • IT Supervisor – (average UK yearly salary: £27,817)
  • IT Manager – (average UK yearly salary: £38,742)
  • Senior IT Manager – (average UK yearly salary: £52,423)
  • Security Manager – (average UK yearly salary: £52,505)

Questions and answers


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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