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ITIL® Intermediate Level - Service Transition -ST Training & Exam Package

South & City College Birmingham

Summary

Price
£550 inc VAT
Finance options
Flexible, interest-free, part payment options available.
Study method
Online
Duration
1 year · Self-paced
Qualification
ITIL Intermediate Service Transition
Awarded by PEOPLECERT
Additional info
  • Exam(s) / assessment(s) is included in price

Overview

Study using the ITIL® Intermediate Service Transition package and be able to demonstrate your ability to deliver a smooth transition between IT service delivery models and have the certification to prove it with this using the ITIL® framework.

ITIL® is an acronym for Information Technology Infrastructure Library and it is seen as the best practice approach for IT service management in the industry. ITIL® is recognised worldwide and has been adopted by both individuals and organisations as the standard they set for any service management.

Description

The ITIL Service Transition qualification focuses on the service transition elements of the ITIL framework. IT will introduce students to the concepts behind service offerings, how to transition between the old and new models and how the service transition elements fit into the wider ITIL framework.

  • Principles behind service transition
  • Processes that underpin the service transition project
  • How to manage the human element of any IT service transition project
  • Assessing organisational impact and changes throughout the service transition project
  • The technical implications of service transition with special consideration of the move from on-site to Cloud services
  • Considering the success factors and risks associated with service transition and how best to meet each

Course Duration

The ITIL Managing Across the Lifecycle qualification has a duration of 6 hours, however we give you 12 month’s access to the course content meaning you can complete it at your own pace.

Exam

  • Multiple Choice
  • 8 questions
  • 40 marks available
  • 28 marks required to pass (70%)
  • Closed book
  • 90 minutes’ duration

Who is this course for?

The course is for Chief Information Officers, Chief Technology Officers, Chief Operation Officers, IT Operations and Service Managers and Change Control Managers who are tasked to implement a new service delivery model for their organisation or provide hands-on resources for the new framework.

Requirements

To take the ITIL Service Transition exam, you must have passed the ITIL® Foundation Examination. There are no prerequisites to take the course but we recommend you have a good knowledge of service management and have taken the ITIL® Foundation course.

Career path

Once the ITIL Service Transition exam has been passed you will be able to undertake roles such as:
• Change Manager
• Project Support
• Service Manager
• IT Operations Managers

The course counts as three of the necessary 17 credits required to move onto the Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”.

These roles usually come with an a

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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