ITIL® Intermediate Level - Service Transition -ST Training & Exam Package
Milton Keynes College
Summary
- Exam(s) / assessment(s) is included in price
Overview
ITIL® is an acronym for Information Technology Infrastructure Library and it is seen as the best practice approach for IT service management in the industry. ITIL® is recognised worldwide and has been adopted by both individuals and organisations as the standard they set for any service management.
Description
The ITIL Service Transition qualification focuses on the service transition elements of the ITIL framework. IT will introduce students to the concepts behind service offerings, how to transition between the old and new models and how the service transition elements fit into the wider ITIL framework.
- Principles behind service transition
- Processes that underpin the service transition project
- How to manage the human element of any IT service transition project
- Assessing organisational impact and changes throughout the service transition project
- The technical implications of service transition with special consideration of the move from on-site to Cloud services
- Considering the success factors and risks associated with service transition and how best to meet each
Course Duration
The ITIL Managing Across the Lifecycle qualification has a duration of 6 hours, however we give you 12 month’s access to the course content meaning you can complete it at your own pace.
Exam
- Multiple Choice
- 8 questions
- 40 marks available
- 28 marks required to pass (70%)
- Closed book
- 90 minutes’ duration
Who is this course for?
Requirements
Career path
• Change Manager
• Project Support
• Service Manager
• IT Operations Managers
The course counts as three of the necessary 17 credits required to move onto the Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”.
These roles usually come with an a
Questions and answers
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.