ITIL® is an acronym of Information Technology Infrastructure Library and is the most widely accepted approach to service management in the world.
ITIL guides businesses to design and deliver IT solutions which will benefit both themselves and their customers.
In the ITIL Service Transition qualification, you will validate your knowledge to deliver a smooth transition between IT service delivery models and have the certification to prove it.
ITIL is the number one solution framework and approach to service management in the world. The principles in ITIL will help you in your career as ITIL is the most widely recognised approach to IT Service Management.
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Hand-picked, expert tutors will guide you through your chosen programme and technical support is always on hand to give you a smooth learning experience. E-Careers have helped over 400,000 people achieve their goals, see what they thought of us by searching e-Careers in TrustPilot and see what we could do for you today.
E-Careers are an officially licenced ITIL affiliate.
Are you interested in improving your Service Management knowledge? Get in touch with us today and we will give you expert guidance as to the best option for you.
Click ‘Enquire Now’ to speak to one of our experts who will guide you through the enrollment process. We are also able to offer Supercard as part of our package, speak to one of our advisors today to find out more.
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The ITIL Service Transition qualification focuses on the service transition elements of the ITIL framework. IT will introduce students to the concepts behind service offerings, how to transition between the old and new models and how the service transition elements fit into the wider ITIL framework.
- Principles behind service transition
- Processes that underpin the service transition project
- How to manage the human element of any IT service transition project
- Assessing organisational impact and changes throughout the service transition project
- The technical implications of service transition with special consideration of the move from on-site to Cloud services
- Considering the success factors and risks associated with service transition and how best to meet each
The ITIL Managing Across the Lifecycle qualification has a duration of 6 hours, however we give you 12 month’s access to the course content meaning you can complete it at your own pace.
- Multiple Choice
- 8 questions
- 40 marks available
- 28 marks required to pass (70%)
- Closed book
- 90 minutes’ duration
Who is this course for?
The course is for Chief Information Officers, Chief Technology Officers, Chief Operation Officers, IT Operations and Service Managers and Change Control Managers who are tasked to implement a new service delivery model for their organisation or provide hands-on resources for the new framework.
To take the ITIL Service Transition exam, you must have passed the ITIL® Foundation Examination. There are no prerequisites to take the course but we recommend you have a good knowledge of service management and have taken the ITIL® Foundation course.
Once the ITIL Service Transition exam has been passed you will be able to undertake roles such as:
• Change Manager
• Project Support
• Service Manager
• IT Operations Managers
The course counts as three of the necessary 17 credits required to move onto the Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”.
These roles usually come with an a
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