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ITIL® Intermediate Level - Service Operation -SO Training & Exam Package

Barnet and Southgate College

Summary

Price
£550 inc VAT
Finance options

Flexible, interest-free, part payment options available.
Study method
Online
Duration
1 year · Self-paced
Qualification
ITIL Intermediate Service Operation
Awarded by PEOPLECERT
Additional info
  • Exam(s) / assessment(s) is included in price

Overview

Study the ITIL® Service Operation and gain the highly sought-after ITIL® Service Operation qualification with this training and exam package. Get an in-depth understanding of how to apply the principles to your operations, raising in standards and consistency throughout the process.

ITIL® is recognised as the best practice approach to service management in the world.

Description

The ITIL® Intermediate Service Operation certification demonstrates a full working knowledge of ITIL® Service Operation principles and processes, along with how they fit into the wider ITIL® framework to fulfil business needs.

Course Units

  • The factors that explain why systems and services are delivered in the way that they are and the value they provide to the business.
  • The way by which IT services are organised and delivered, such as event management and using incident management to restore services quickly.
  • Monitoring and control of IT operations to deliver the required services and to deliver corrective action when required.
  • Management of the technology infrastructure in such a way that IT becomes an asset for service delivery.
  • Implementing a service desk and supporting structures to capture incidents and institute the remedial actions required.
  • Identifying the challenges and critical success factors and creating plans that ensure they are all addressed per ITIL standards.

Exam

  • Multiple Choice
  • 8 questions
  • 40 marks available
  • 28 marks required to pass (70%)
  • Closed book
  • 90 minutes’ duration

Course Duration

The ITIL SOA qualification has a duration of 6 hours, however we give you 12 month’s access to the course content meaning you can complete it at your own pace.

Who is this course for?

This ITIL qualification is for IT Operations Managers, Service Desk Managers or anyone who has ITIL® Foundation and is looking to enhance their understanding of the ITIL® framework at the Intermediate level.

This ITIL qualification is intended for those looking to learn about the Service Operation area of IT Service Management and utilise the ITIL qualifications to enhance their career prospe

Requirements

To take the Service Operation exam, you must have passed the ITIL® Foundation Examination. There are no requirements to take the course but we recommend you have a good knowledge of service management and have taken the ITIL® Foundation course.

Career path

Once the Service Operation exam has been passed you will be able to function in roles including:
• Operations Manager
• Service Delivery Manager
• Facilities Manager

This ITIL qualification counts as three of the necessary 17 credits to move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”.

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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