The ITIL Release, Control & Validation course will have a strong focus on implementing changed or new services and the activities that are associated with that process. You will also learn to support the management lifecycle via the application of release, control and validation practices.
During the ITIL Release, Control & Validation course, you will gain a solid understanding of the RCV processes, service transition principles, how other service lifecycle activities are supported by RCV, the roles and responsibilities associated with RCV and how RCV is measured.
The ITIL Release, Control & Validation course follows the following syllabus:
- Module 1 – Introduction to Release, Control & Validation
- Module 2 – Change Management
- Module 3 – Service Asset and Configuration Management
- Module 4 – Service Validation and Testing
- Module 5 – Release and Deployment Management
- Module 6 – Request Fulfillment
- Module 7 – Change Evaluation
- Module 8 – Knowledge Management
- Module 9 – RCV Roles and Responsibilities
- Module 10 - Technology and Implementation Considerations
- Module 11 - Exam Preparation
Upon completion of this course, you will earn 4 ITIL credits that will count towards gaining the ITIL Expert certification which requires a total of 22 ITIL credits.
The ITIL Release, Control & Validation course exam consists of multiple choice, scenario-based questions with a pass mark of 70%. The exam lasts for 90 minutes in which you must answer as many of the questions as you are able to.
Who is this course for?
The ITIL Release, Control & Validation course perfectly suits individuals who wish to achieve a greater understanding of release, control and validation practices, as well as professionals who would like to build on their current skill set through further studies.
The ITIL Foundation certification is a prerequisite to undertaking the ITIL Release, Control & Validation course.
- Release Manager
- Security Administrator
- IT Operations Manager
- IT Operational Consultant
- Database Administrator
- Security Manager
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