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ITIL® Intermediate Level - Continual Service Improvement -CSI Training & Exam Package

Barnet and Southgate College

Summary

Price
£550 inc VAT
Finance options

Flexible, interest-free, part payment options available.
Study method
Online
Duration
1 year · Self-paced
Qualification
ITIL Intermediate Continual Service Improvement
Awarded by PEOPLECERT
Additional info
  • Exam(s) / assessment(s) is included in price

Overview

Use ITIL® to improve company IT service operations by utilising the world's number one service management framework with the ITIL® Continual Service Improvement course and get certified with one more step towards the ITIL® Expert level.

ITIL® is an acronym for Information Technology Infrastructure Library and is utilised by individuals and organisations worldwide across many industries.

Description

The ITIL® Intermediate Continual Service Improvement certification demonstrates expertise in ITIL® service improvement modules and the processes, function and activities involved in CSI. Helping any student to understand the importance of a continuous service improvement program and how to implement one.

  • Placing continual service improvement in context to other ITIL lifecycle elements.
  • The principles and processes behind ITIL CSI and how they must be applied to service delivery programs.
  • How to implement the organisational and operational changes required for a continual service management program.
  • Technical considerations when designing and implementing ITIL CSI plans.
  • Identifying challenges and risk factors that could affect ITIL CSI plans and recommendations.

Who is this course for?

Anyone who has passed the ITIL® Foundation and is looking to embark on a journey that will take them deeper into the ITIL® framework. It is an Intermediate level course for CIO’s, IT Service Managers and other senior IT managers.

Requirements

To take the CSI exam, you must have passed the ITIL® Foundation Examination. There are no pre-requisites to take the course but we recommend you have a good knowledge of service management and have taken the ITIL® Foundation course.

Career path

Once the CSI exam has been passed you will be able to function in job roles such as:
• Support Manager
• Service Transition Manager.
• IT Service Manager
• Service Delivery Manager

The course counts as three of the necessary 17 credits to move onto Managing Across the Lifecycle course which leads to the title of “ITIL® Expert”.

These roles usually come with an average salar

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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