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ITIL® Intermediate : Service Operation (SO) Official Exam

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£379 inc VAT (was £549)
Offer ends 24 January 2020
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Online, self-paced
365 Days
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365 Days
ITIL V3 Intermediate: Service Operation
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  • Exam(s) / assessment(s) is included in price

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The ITIL Intermediate Service Operation will give individuals an understanding of overall concepts, policies, processes and methods related to the Service Operation phase of the Service Lifecycle. It is to better understand the management and control of activities within the Service Operation phase.

The ITIL Intermediate Service Operation Official Exam enables individuals to take the exam at a cost lower than the other providers. It is an Exam Only package deal for learners who have completed the ITIL Foundation examination and Service Operation lifecycle course.

The ITIL Intermediate Service Operation qualification is suitable for individuals who want to have a career IT Management, IT Security Managers and IT Project Managers. The Exam Only package comes complete with vouchers for the ITIL Intermediate Service Operation exam. Individuals who successfully complete the examination will be awarded an official ITIL Intermediate Service Operation certificate. Discounted prices available, limited offer! Hurry Today!


ITIL V3 Intermediate: Service Operation
Awarded by ITIL®

Course media


What Will I Learn?

  • Gain an understanding of service operation.
  • Learn about service operation processes.
  • Understand how to organise for service operation functions.
  • Learn how to implement service operation.
  • Learn the principles and purposes of service operation.

Method of Assessment

At the end of the ITIL® Intermediate Module – Service Operation course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.


Those who successfully complete the exam will be awarded the certificate in ITIL Intermediate Module – Service Operation.

Awarding Body

The ITIL® certification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail.

The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest.

The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Who is this course for?

  • The course is aimed at Security Managers and Security Administrators.
  • Service Desk.
  • IT Planners.
  • Network Support.
  • Individuals working in roles within service based business models who want to enhance their knowledge of concepts, functions and processes related to service operation.


The course requires that learners have an understanding of the ITIL Foundation course.

Career path

  • IT Operations Manager (average UK yearly salary: £46,144)
  • IT Security Manager (average UK yearly salary: £51,234)
  • Database Administrator (average UK yearly salary: £30,589)
  • Release Manager (average UK yearly salary: £40,401)
  • IT Project Manager (average UK yearly salary: £42,549)

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