ITIL Foundation



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£10 inc VAT (was £99)
Offer ends 31 December 2019
Study method
Online, self-paced
No formal qualification

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In this exciting as well as dynamic course, you will obtain an introduction to the lifecycle of the managing IT services to distribute to business expectations. Utilizing an engaging case study, you’ll study the core disciplines of ITIL most excellent practices. Upon completing this course, you’ll be well positioned to productively complete the associated ITIL exam requisite for entry into the prospect ITIL intermediate-level training courses.

ITIL cover up the five core disciplines:

  • Service related Strategy
  • Service related Design
  • Service related Transition
  • Service related Operation
  • Continual Service related Improvement

ITIL is documented as the de facto standard for the IT Service Management, which is officially adopted by U.K., E.U. as well as Canadian Government along with the private enterprises. It forms the basis for the ISO 20000 implementation plus certification (official international standard for the IT Service Management).

Organisations utilising ITIL have reported quantitative as well as touchable profit, like as

  • Savings of almost $200 million annually
  • More than 80% decrease in the service related downtime
  • 50% reduction in the new product cycles



1. ITIL V3 Foundation
2. ITIL Principles‚ ITIL Library
3. ITIL Service Life Cycle
4. ITIL Functions and Roles
5. ITIL Service‚ Service Management
6. Service Strategy
7. More on Service Strategy
8. Service Design

ITIL training course content and Syllabus


  • The Evolution of the ITIL
  • The Service Management as a Practice
  • The Concept of Good Practice & ITIL
  • The Concept of a Service
  • The Concept of Service Value
  • The Concept of Service Management
  • The Value Creation through Services
  • The Technologies Private Limited
  • The Functions and Processes
  • The Process Model & Characteristics
  • The Role Definitions & RACI Model
  • The Service Management Technology & Automation

The Service Lifecycle

  • Define & understand the follow
  • The Service of the Lifecycle
  • The ITIL Library
  • The Role of The IT Governance
  • The Lifecycle Phase: The Service Strategy
  • Functions and Processes in Service Strategy
  • Financial Management
  • Service Portfolio Management (SPM)
  • The Demand Management

Benefit of this course

The IT Infrastructure Library (ITIL) has developed from a recommended finest practice to a global industry standard for aligning IT services with the business requirements. ITIL drives the business worth by helping IT organisations share common terminology in addition to integrated IT service management processes across the IT organisation.

ITIL proffers companies with an opportunity to focus on the IT service management utilising a lifecycle approach, which takes a holistic view of services and eliminates silted functions. ITIL training as well as ITIL certification will assist your organisation make the most of the benefits of ITIL implementation.

Who is this course for?

Anybody seeking the ITIL Foundation certification as well as everybody fascinated in aligning IT with the business, controlling or plummeting the IT costs, boosting the IT service quality, as well as balancing IT property along with assets in the most flourishing way, All the IT trained people , the IT related project managers, the IT related managers, IT related project or the team members, all the coordinators, the network operators, the business process analysts, IT architects, all the consultants, the system integrators, the help desk managers as well as the staff, the planners, the managed service providers, the outsourcers, the application developers, as well as other IT-related positions.

ITIL certification is a necessary prerequisite for professionals who needs an essential understanding of ITIL framework as well as how it may be utilised to improve the quality of IT service management within an organisation. This certification is most right for:

  • The IT Managers as well as Support teams
  • The System Administrators as well as Analysts
  • The Operations Managers
  • The Database Administrators
  • The Service Delivery Professionals
  • The Quality Analysts
  • The Application Management team as well as Development team
  • The Process Owners as well as Practitioners

Professionals from around the world have benefited from eduCBA’s ITIL V3 Foundation Training courses. Some of the top places that our learners come from include New York, Dubai, San Francisco, Bay Area, New Jersey, Houston, Seattle, Toronto, London, Berlin, UAE, Chicago, UK, Hong Kong, Singapore, Australia, New Zealand, India, Bangalore, New Delhi, Mumbai, Pune, Kolkata, Hyderabad and Gurgaon among many.

Questions and answers

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seamus asked:

Does this course lead to ITIL certification? I note it is online, so does that mean that I can choose to do it when I wish?


Hello Seamus, its a prep course which will help to prepare for the global certification exam. The certificate are provided by the esteemed institutions when you pass their exam. Its online training you can log in and study using any device whenever you have time. Thanks

This was helpful. Thank you for your feedback.

Raphael asked:

Hi! This course prepare to the exam?


Hello Raphael, Yes. its a prep course which will help to prepare for the global certification exam. Thanks

This was helpful. Thank you for your feedback.

K-D asked:

Please could you advise if the course comes with a printable certificate?


Hello, We can not supply a paper copy of the certificate. But you can save and print only at the end of your PC. Thanks

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divine asked:

can u study the course on your phone


Yes, you can study the course from your mobile phone. You can download the EDUCBA App from Playstore or Appstore.

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