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ITIL® Foundation v3 Online Training


Learning 247

Summary

Price
Save 51%
£59 inc VAT (was £120)
Offer ends 31 December 2019
Study method
Online, self-paced
Qualification
No formal qualification
Additional info
  • Certificate of completion available and is included in the price

3 students purchased this course

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Overview

This ITIL® Foundation course covers the IT Infrastructure Library® best practices. ITIL is globally accepted as the most widely used best practices for IT service management. This ITU course gives students the necessary knowledge to enter or enhance their career in project management or IT service management. Companies that use ITIL best practices range from the Fortune 500 market, Government, DOD, small business and is also used internationally. This course covers the 5 main concepts within ITIL®: Service Strategy, Design, Transition, Operation and Continual Service Improvement.

Description

COURSE OUTLINE

MODULE 01

  • 1.1 Intro
  • 1.2 About Scheme
  • 1.3 Levels Of Qualifications
  • 1.4 Qualification Bodies
  • 1.5 The ITIL Foundation Certifcation Stubble

MODULE 02

  • 2.1 Service And Service Management ­Part 1
  • 2.2 Service And Service Management ­Part 2
  • 2.3 Service Management Processes­ Part 1
  • 2.4 Service Management Processes­ Part 2
  • 2.5 Service Management Best Practices And Summary

MODULE 03

  • 3.1 Service Management Practices
  • 3.2 Why ITIL
  • 3.3 The Service Lifecycle

MODULE 04

  • 4.1 Service Strategy Purpose And Objectives
  • 4.2 Service Strategy Scope
  • 4.3 Business Value Stubble
  • 4.4 Key Principles ­Part 1
  • 4.5 Key Principles­ Part 2
  • 4.6 Service Stragey Processes

MODULE 05

  • 5.1 Service Design Purpose And Objectives
  • 5.2 Scope Of Service Design
  • 5.3 Business Value Service Design
  • 5.4 Service Design Key Principles
  • 5.5 Service Design Processes­ Part 1
  • 5.6 Service Design Processes ­Part 2
  • 5.7 Service Design Processes­ Part 3
  • 5.8 Service Design Processes ­Part 4

MODULE 06

  • 6.1 Service Transition Purpose And Objectives
  • 6.2 Service Transition Scope And Business Value
  • 6.3 Service Transition Key Principles
  • 6.4 Service Transition Processes ­Part 1
  • 6.5 Service Transition Processes­ Part 2
  • 6.6 Service Transition Processes­ Part 3
  • 6.7 Service Transition Processes­ Part 4

MODULE 07

  • 7.1 Intro To Service Operation
  • 7.2 Service Operation Basic Concepts
  • 7.3 Service Operation Processes ­Part 1
  • 7.4 Service Operation Processes­ Part 2
  • 7.5 Service Operation Access Management
  • 7.6 Service Operation Functions

MODULE 08

  • 8.1 Continual Service Improvement Purpose Objectives AndScope
  • 8.2 Continual Service Improvement Key Principles
  • 8.3 Continual Service Improvement Processes

MODULE 09

  • 9.1 SMT
  • 9.2 SMT Service Automation
  • 9.3 SMT Service Analytics

MODULE 10

  • 10.1 How It All Fits Together
  • 10.2 Outro



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Content
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