ITIL® Foundation v3 Online Training
Learning 247
Summary
- Certificate of completion - Free
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Overview
This ITIL® Foundation course covers the IT Infrastructure Library® best practices. ITIL is globally accepted as the most widely used best practices for IT service management. This ITU course gives students the necessary knowledge to enter or enhance their career in project management or IT service management. Companies that use ITIL best practices range from the Fortune 500 market, Government, DOD, small business and is also used internationally. This course covers the 5 main concepts within ITIL®: Service Strategy, Design, Transition, Operation and Continual Service Improvement.
Certificates
Certificate of completion
Digital certificate - Included
Description
COURSE OUTLINE
MODULE 01
- 1.1 Intro
- 1.2 About Scheme
- 1.3 Levels Of Qualifications
- 1.4 Qualification Bodies
- 1.5 The ITIL Foundation Certifcation Stubble
MODULE 02
- 2.1 Service And Service Management Part 1
- 2.2 Service And Service Management Part 2
- 2.3 Service Management Processes Part 1
- 2.4 Service Management Processes Part 2
- 2.5 Service Management Best Practices And Summary
MODULE 03
- 3.1 Service Management Practices
- 3.2 Why ITIL
- 3.3 The Service Lifecycle
MODULE 04
- 4.1 Service Strategy Purpose And Objectives
- 4.2 Service Strategy Scope
- 4.3 Business Value Stubble
- 4.4 Key Principles Part 1
- 4.5 Key Principles Part 2
- 4.6 Service Stragey Processes
MODULE 05
- 5.1 Service Design Purpose And Objectives
- 5.2 Scope Of Service Design
- 5.3 Business Value Service Design
- 5.4 Service Design Key Principles
- 5.5 Service Design Processes Part 1
- 5.6 Service Design Processes Part 2
- 5.7 Service Design Processes Part 3
- 5.8 Service Design Processes Part 4
MODULE 06
- 6.1 Service Transition Purpose And Objectives
- 6.2 Service Transition Scope And Business Value
- 6.3 Service Transition Key Principles
- 6.4 Service Transition Processes Part 1
- 6.5 Service Transition Processes Part 2
- 6.6 Service Transition Processes Part 3
- 6.7 Service Transition Processes Part 4
MODULE 07
- 7.1 Intro To Service Operation
- 7.2 Service Operation Basic Concepts
- 7.3 Service Operation Processes Part 1
- 7.4 Service Operation Processes Part 2
- 7.5 Service Operation Access Management
- 7.6 Service Operation Functions
MODULE 08
- 8.1 Continual Service Improvement Purpose Objectives AndScope
- 8.2 Continual Service Improvement Key Principles
- 8.3 Continual Service Improvement Processes
MODULE 09
- 9.1 SMT
- 9.2 SMT Service Automation
- 9.3 SMT Service Analytics
MODULE 10
- 10.1 How It All Fits Together
- 10.2 Outro
Questions and answers
Hi is this ITIL® Foundation v3 Online Training still available?
Answer:We have updated it to the latest ITIL v4 - If you purchase this course, you will be automatically subscribed to the latest ITILv4 Course.
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