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ITIL® Foundation v3 Online Training
Learning 247

Summary

Price
£120 inc VAT
Or £40.00/mo. for 3 months...
Study method
Online
Duration
Self-paced
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free

Overview

This ITIL® Foundation course covers the IT Infrastructure Library® best practices. ITIL is globally accepted as the most widely used best practices for IT service management. This ITU course gives students the necessary knowledge to enter or enhance their career in project management or IT service management. Companies that use ITIL best practices range from the Fortune 500 market, Government, DOD, small business and is also used internationally. This course covers the 5 main concepts within ITIL®: Service Strategy, Design, Transition, Operation and Continual Service Improvement.

Certificates

Certificate of completion

Digital certificate - Included

Description

COURSE OUTLINE

MODULE 01

  • 1.1 Intro
  • 1.2 About Scheme
  • 1.3 Levels Of Qualifications
  • 1.4 Qualification Bodies
  • 1.5 The ITIL Foundation Certifcation Stubble

MODULE 02

  • 2.1 Service And Service Management ­Part 1
  • 2.2 Service And Service Management ­Part 2
  • 2.3 Service Management Processes­ Part 1
  • 2.4 Service Management Processes­ Part 2
  • 2.5 Service Management Best Practices And Summary

MODULE 03

  • 3.1 Service Management Practices
  • 3.2 Why ITIL
  • 3.3 The Service Lifecycle

MODULE 04

  • 4.1 Service Strategy Purpose And Objectives
  • 4.2 Service Strategy Scope
  • 4.3 Business Value Stubble
  • 4.4 Key Principles ­Part 1
  • 4.5 Key Principles­ Part 2
  • 4.6 Service Stragey Processes

MODULE 05

  • 5.1 Service Design Purpose And Objectives
  • 5.2 Scope Of Service Design
  • 5.3 Business Value Service Design
  • 5.4 Service Design Key Principles
  • 5.5 Service Design Processes­ Part 1
  • 5.6 Service Design Processes ­Part 2
  • 5.7 Service Design Processes­ Part 3
  • 5.8 Service Design Processes ­Part 4

MODULE 06

  • 6.1 Service Transition Purpose And Objectives
  • 6.2 Service Transition Scope And Business Value
  • 6.3 Service Transition Key Principles
  • 6.4 Service Transition Processes ­Part 1
  • 6.5 Service Transition Processes­ Part 2
  • 6.6 Service Transition Processes­ Part 3
  • 6.7 Service Transition Processes­ Part 4

MODULE 07

  • 7.1 Intro To Service Operation
  • 7.2 Service Operation Basic Concepts
  • 7.3 Service Operation Processes ­Part 1
  • 7.4 Service Operation Processes­ Part 2
  • 7.5 Service Operation Access Management
  • 7.6 Service Operation Functions

MODULE 08

  • 8.1 Continual Service Improvement Purpose Objectives AndScope
  • 8.2 Continual Service Improvement Key Principles
  • 8.3 Continual Service Improvement Processes

MODULE 09

  • 9.1 SMT
  • 9.2 SMT Service Automation
  • 9.3 SMT Service Analytics

MODULE 10

  • 10.1 How It All Fits Together
  • 10.2 Outro



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We have updated it to the latest ITIL v4 - If you purchase this course, you will be automatically subscribed to the latest ITILv4 Course.

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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