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By choosing online learning instead of a classroom based course, it eliminates the need for time away from work, saving you valuable time and money. It is ideal for those with tight schedules as our online courses give you 12 months unlimited access to all the course materials, so you can study at a pace that suits you. Allowing you to easily resume your studies whenever you have the time. All you need is internet connection to study, so you can study from the comfort of your home or any environment that suits you.
Introduction to ITIL
ITIL is a framework for IT service management (ITSM) based around a five-phase service lifecycle: service strategy, service design, service transition, service operation and continual service improvement.
- Service strategy involves understanding customers and how to develop and successfully execute IT services to meet their needs.
- Service design ensures that the service is designed efficiently and cost-effectively.
- Service transition sees the design built and tested.
- Service operation delivers and manages the service.
- Continual service improvement provides a mechanism for improving the service and the technology and processes used in its management.
Benefits of ITIL
ITIL is the most widely adopted ITSM framework in the world, in both the public and the private sectors, and is acknowledged as best practice for service management in organisations of all sizes and types.
ITIL V3 Foundation Course
ITIL® Foundation training from Study247 is designed to ensure that you clear the ITIL Foundation exam in your first attempt. The ITIL® Foundation certification is considered as the entry level qualification in the field of ITIL certification path. Our training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management. It includes ITIL Lifecycle Phase Interactions & Outcomes, ITSM processes and Service Management best practices.
In order to earn your certification, you’ll have to sit an exam after completing your course with us. To prepare you for your exam, we provide interactive quizzes after each module and a mock exam at the end of your course to ensure you’re fully prepared for the real thing. Once you’ve passed with at least 85%, you’ll be ready to book your exam as a private candidate.
Booking your exam is pretty simple, just purchase your exam voucher and schedule your exam. To make life easier, we can help you find an appropriate exam centre and give you all the information you need to secure your place.
Please note that the exam fees aren’t included in the course price.
Who is this course for?
This certification is primarily aimed at:
- Those who require a basic understanding of the ITIL framework
- Those who need understanding of how ITIL can be used to enhance IT service management within an organization
- IT professionals or others working within an organization that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement.
Our training works on all devices including Mobile phones, IPad’s, Android tablets, Macs and PC’s.
For the best viewing experience on our state-of-the-art eLearning platform we recommend an internet connection of 10Mbps or better. Please also use Google Chrome or Mozilla Firefox as your browser with Adobe Flash Player.
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