ITIL® 4: Strategist Direct, Plan, and Improve

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ITIL® 4: Strategist Direct, Plan, and Improve

Included in course price

ITIL® 4: Strategist – Direct, Plan, and Improve (DPI) is a module designed to equip professionals with the practical skills and strategic knowledge needed to establish a culture of continual improvement within IT and digital organisations.

This module focuses on the core capabilities required to define direction, plan strategically, and implement improvements across teams, departments, and the broader organisation. It integrates key principles from Agile, Lean, and Organisational Change Management (OCM) to support an adaptive and value-driven operating model.

DPI is the connecting element between the ITIL Managing Professional and Strategic Leader designations, emphasising:

• Effective governance and oversight
• Strategic planning and execution
• A structured approach to continuous service and process improvement
• Empowered decision-making at all levels

Will ITIL® 4: Specialist Drive Stakeholder Value help my career?

Yes, the ITIL® 4: Specialist Drive Stakeholder Value (DSV) course can significantly help your career—particularly if you're working in IT service management, customer experience, or stakeholder-focused roles. Demonstrates Digital Fluency

Enhances Your Stakeholder Engagement Skills

You’ll learn how to manage customer journeys, build lasting relationships, and align IT services with business value—critical skills for roles that require collaboration between IT and business stakeholders.

Positions You for Higher-Level Roles

Certification in DSV proves you have the ability to influence and lead service relationships, which is essential for advancing into roles like:

• Service Delivery Manager
• Customer Experience Lead
• IT Business Relationship Manager
• Head of Service Management

Complements Other ITIL 4 Modules for Full Career Progression

DSV is one of the four modules required for achieving the ITIL 4 Managing Professional designation.

Supports Versatility in Modern IT Environments

With a growing emphasis on customer-centricity, agile service delivery, and digital transformation, employers seek professionals who understand the end-to-end stakeholder value chain.

ITIL® 4: Specialist Drive Stakeholder Value course is ideal for:

The ITIL® 4: Strategist – Direct, Plan, and Improve (DPI) course is designed for professionals involved in shaping strategy, implementing governance, and driving continual improvement across IT and business functions.

• IT Managers and Team Leaders

Those responsible for planning, implementing, and optimising IT services.

• Change Managers & Process Owners

Professionals overseeing transformation or improvement initiatives.

• Service Management Professionals

Individuals already working with ITIL who want to deepen their strategic and planning capabilities. Those involved in managing KPIs, SLAs, and continual improvement workflows.

• IT and Digital Strategy Professionals

Anyone involved in developing or executing IT or digital strategies. Seeking frameworks for aligning IT services with business priorities and outcomes.

• Aspiring ITIL 4 Leaders

Professionals working toward the ITIL 4 Managing Professional (MP) or Strategic Leader (SL) certifications.DPI is a required module for both paths and acts as a bridge between tactical execution and strategic direction.

• Consultants and Coaches

ITSM or Agile/Lean consultants looking to support clients with governance, planning, and improvement practices.

To enrol in the ITIL® 4 Strategist: Direct, Plan and Improve (DPI) course, you must meet the following requirement:

ITIL® 4 Foundation Certification: You must hold a valid ITIL 4 Foundation certificate before enrolling in the DPI module. This foundational knowledge is essential for understanding and applying the advanced concepts covered in the DPI course.

Entry-Level (£25,000 - £40,000)

• IT Support Technician
• Service Desk Analyst
• Junior IT Administrator

Mid-Level (£45,000 - £70,000)

• IT Service Manager
• Problem Manager
• IT Process Analyst
• IT Project Manager
• Operations Manager

Senior-Level (£80,000 - £120,000)

• Senior IT Manager
• Head of IT / IT Director
• Service Delivery Director
• Governance or Risk and Compliance Lead
• Chief Information Officer (CIO)