ITIL® 4 Strategist Direct, Plan, and Improve
Fortray Global Services LTD
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Overview
Certificates
Description
Course Curriculum
Eligibility
This DPI ITIL Strategist course is aimed at IT leaders and managers at all organizational levels who are pursuing either the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) designation or those involved in shaping IT direction and strategy. The ITIL Strategist certification also well-suited for professionals continuing their journey in IT service management, ITSM managers, ITSM practitioners managing IT-enabled products and services, those responsible for the end-to-end delivery of IT-enabled products and services, and existing ITIL qualification holders wishing to expand their knowledge.
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Pre-requisites
To be eligible for this ITIL Strategist training, applicants should have:
Passed the ITIL 4 Foundation examination AND
Attended an accredited training course for this module
Course Content
ITIL® 4 Strategist - Direct, Plan, and Improve
Lesson 01 - Course Introduction07:38
1.01 ITIL 4 Strategist Direct Plan and Improve07:38
Lesson 02 - Key Concepts of DPI20:30Preview
Lesson 03 - Key Principles and Methods of Direction and Planning10:03
Lesson 04 - Governance, Risk, and Compliance09:09Preview
Lesson 05 - Continual Improvement40:09Preview
Lesson 06 - Communication and Organizational Change Management29:57Preview
Lesson 07 - Measurement and Reporting17:19Preview
Lesson 08 - Value Streams and Practices25:05
Exam & Certification
ITIL® 4 Strategist: Direct, Plan, and Improve
What are the prerequisites for this course?
To be eligible to take this ITIL Strategist training, applicants should have:
Passed the ITIL 4 Foundation examination
Attended an accredited training course for this module
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