ITIL 4 Strategist: Direct, Plan and Improve (ITIL DPI) with exam voucher

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Good E-Learning


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£527.04 inc VAT (was £658.80)
Offer ends 31 October 2021
Study method
Online, self-paced
16 hours
Access to content
6 months
ITIL 4 Strategist: Direct Plan & Improve
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Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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This course is designed to get students up to speed with everything they need to know about ‘ITIL Strategist: Direct, Plan and Improve (DPI)’. As part of both the ‘ITIL Managing Professional (MP)’ and ‘ITIL Strategic Leader (SL)’ streams, ITIL DPI is essential for obtaining intermediate ITIL 4 qualifications, as well as the rank of ‘ITIL Master’.

The insight offered by ITIL DPI can be used to provide IT-powered organisations with strong strategic direction, continually learning and improving as they go while still maintaining a laser-guided focus. Students will learn how to apply the principles and methods of ITIL DPI with regards to governance, risk and compliance (GRC), change management, continual improvement, and more. By the end of the course, students will also be equipped to sit and pass the ITIL DPI examination.


ITIL 4 Strategist: Direct Plan & Improve

Course media


Course duration

This course provides over 16 hours of training material. Students have access for six months following the point of purchase.

Course outline

The course is split over several modules:

  • An Introduction to ITIL 4 Strategist: DPI
  • Module 1: Direct, Plan and Improve Concepts
  • Module 2: Direction, Planning, and Principles in Context
  • Module 3: GRC Principles and Methods
  • Module 4: Continual Improvement
  • Module 5: Organizational Change Management
  • Module 6: Measurement, Indicators, and Reporting
  • Module 7: Measurement and Value Streams
  • Module 8: Stakeholders, Communication and Feedback
  • Module 9: Practice Exams
  • Module 10: Course Wrap-Up

Benefits of ITIL DPI

The main goal of ITIL DPI is to help practitioners create ‘learning and improving’ IT-powered organisations with well-defined direction. The module incorporates Lean and Agile ways of working, and how they can be used to both optimise organisational resources and promote flexibility.

ITIL DPI is relevant to all managers who have a say in planning out, maintaining and improving strategy and direction. Continual improvement is an essential part of modern IT, where opportunities to evolve can appear rapidly, and the ability to take advantage of them is an essential part of remaining competitive.

Is this course accredited?

This course is fully accredited by PeopleCert, an Examination Institute for IT Service Management (ITSM) licensed by AXELOS.


Does the course contain exams?

This course comes with two practice exams designed to simulate the conditions of the official ITIL Direct, Plan and Improve examination.

When a student feels they are ready to sit the exam, they can contact the Good e-Learning team in order to request a FREE exam voucher. This can then be redeemed with PearsonVue.

Exam structure

There are several points that students should keep in mind when preparing for the ITIL: Direct, Plan and Improve exam:

  • There is a time limit of 90 minutes to complete the exam
  • It is a multiple-choice 'Objective Test Question' (OTQ) exam consisting of 40 questions
  • The pass mark for the exam is 70%: you must answer 28 out of 40 questions correctly
  • The exam is closed-book (only the provided materials are permitted for use)
  • In countries where English is a second language, the time allocated for the exam is extended to 113 minutes

What are the course prerequisites?

Students must obtain the ITIL 4 Foundation qualification before sitting the ITIL Strategist: Direct, Plan and Improve exam.

How long until I receive course confirmation details?

Students should receive course confirmation and access immediately following the point of purchase.

How long will I have access to materials?

Students will receive six months of access following the point of purchase.

Who provides this course?

This course is provided by Good e-Learning.

What support does Good e-Learning offer?

Good e-Learning offers 24/7 support both for technical questions and queries regarding course content. Students can usually expect a response within 24 hours. When a student is ready to sit the ITIL DPI exam, they can also contact the Good e-Learning Support Team to request a FREE exam voucher.

What does the course include?

This course comes with a number of assets designed to help students:

  • FREE exam voucher
  • Exam Pledge (FREE resit)
  • Exam simulator & revision modules
  • Expert tutor support
  • Full mobile compatibility

Who is this course for?

This course is ideal for IT managers and leaders who have a role to play in strategic decision making. Students will learn how to provide their organisations and teams with a shared understanding not only of strategic goals, but also how work will be managed and how different roles should collaborate and coordinate their efforts. The advice offered by ITIL DPI can also be relevant for aspiring managers who want to learn best practices early on.


Students must obtain the ITIL 4 Foundation qualification before sitting the ITIL Strategist: Direct, Plan and Improve exam.

Questions and answers


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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