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ITIL® 4 Specialist Drive Stakeholder Value Course cover image

ITIL® 4 Specialist Drive Stakeholder Value Course
Fortray Global Services LTD

Earn up-to 65K

Summary

Price
£1,499.99 inc VAT
Or £125.00/mo. for 12 months...
Study method
Online + live classes
Course format
Video
Duration
3 months · Part-time
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free

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Overview

This ITIL® 4 Specialist: Drive Stakeholder Value training covers the engagement and interactions between service providers and customers, users, suppliers, and partners, including key CX, UX, and journey mapping concepts. Learn the skills needed to create a ‘learning and improving’ IT organization.

The ITIL® 4 Specialist: DSV certification is a prerequisite for the ITIL 4 Managing Professional designation, which assesses a candidate’s knowledge of how to run successful IT-enabled services and teams. This certification will help you understand the impact of agile and lean work processes and how to leverage them.

Certificates

Description

Course Curriculum
Eligibility
This ITIL 4 Specialist: Drive Stakeholder Value certification course is aimed at IT service managers pursuing the ITIL Managing Professional (MP) designation. This certification program is also well suited for professionals continuing their journey in IT service management, ITSM practitioners who are responsible for managing and integrating stakeholders and focusing on the customer journey and experience, and professionals who are responsible for fostering relationships with partners and suppliers.
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Pre-requisites
To be eligible for this certification, applicants should have:
Passed the ITIL 4 Foundation examination
Attended an accredited training course for this module
Course Content
ITIL 4 Specialist – Drive Stakeholder Value
Lesson 01 - Course Introduction07:46
1.01 Course Introduction07:46
Lesson 02 - The Customer Journey26:31Preview
Lesson 03 - Targeting Markets and Stakeholders29:39Preview
Lesson 04 - Fostering Stakeholder Relationships55:51Preview
Lesson 05 - Shape Demand and Define Service Offerings53:40Preview
Lesson 06 - Align Expectations and Agree Services34:36Preview
Lesson 07 - Onboard and Offboard Customers and Users01:10:46Preview
Lesson 08 - Continual Value Co-Creation39:21Preview
Lesson 09 - Service Value Realization42:51

Exam & Certification
ITIL® 4 Specialist: Drive Stakeholder Value Course
What are the prerequisites for this course?
To be eligible to take this ITIL 4 Specialist: Drive Stakeholder Value course, applicants should have:

Passed the ITIL 4 Foundation examination
Attended an accredited training course for this module

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: IT
Related searches: ITIL courses, Online courses

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