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ITIL® 4 Specialist Create, Deliver & Support - CDS

Expands On The Current Scope Of The ITIL 4 Framework


Purple Griffon Limited

Summary

Price
£1,554 inc VAT
Or £129.50/mo. for 12 months...
Study method
Online with live classes
Duration
3 days, Full-time
Certification
ITIL® 4 Specialist Create, Deliver & Support - CDS
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Overview

Our 3-day ITIL 4 Specialist Create, Deliver & Support (CDS) training course will explain the core service management activities and expand on the current scope of the ITIL framework to cover the creation of services.

The ITIL 4 CDS training course will focus on the integration of different values streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

The ITIL 4 CDS course covers service performance and will give you an understanding of service quality and improvement methods. It will also enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

The ITIL 4 Specialist Create, Deliver And Support (CDS) training course is aimed at IT Service Management (ITSM) Practitioners managing the operation of IT-enabled and digital products and services, and those responsible for the end-to-end delivery.

If you would like a full understanding of the core materials, then attendance on our ITIL Managing Professional module training courses is mandatory.

Certification

ITIL® 4 Specialist Create, Deliver & Support - CDS

Description

The ITIL 4 Specialist Create, Deliver And Support (CDS) qualification will provide you with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. It will also provide you with with an understanding of service performance, service quality and improvement methods.

About the Course

The ITIL 4 CDS course is an excellent introduction to how to manage the service value chain across the various ITIL lifecycle stages and understand how practices underpin service value streams.

Course Outline

By the end of the ITIL 4 Specialist Create, Deliver & Support (CDS) training course, you will be able to:

1. Understand how to plan and build a service value stream to create, deliver and support services

1.1 Understand the concepts and challenges relating to the following across the service value system:

  • Organisational structure
  • Integrated/collaborative teams
  • Team capabilities, roles, competencies
  • Team culture and differences
  • Working to a customer-orientated mindset
  • Employee satisfaction management
  • The value of positive communications

1.2 Understand how to use a ‘shift left’ approach

1.3 Know how to plan and manage resources in the service value system:

  • Team collaboration and integration
  • Workforce planning
  • Results based measuring and reporting
  • The culture of continual improvement

1.4 Understand the use and value of information and technology across the service value system:

  • Integrated service management toolsets
  • Integration and data sharing
  • Reporting and advanced analytics
  • Collaboration and workflow
  • Robotic process automation (RPA)
  • Artificial intelligence and machine learning
  • Continuous integration and delivery/deployment (CI/CD)
  • Information models

2. Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams

2.1. Know how to use a value stream to design, develop and transition new services

2.2 Know how the following ITIL practices contribute to a value stream for a new service

  • Service design
  • Software development and Management
  • Deployment management
  • Release management
  • Service Validation and testing
  • Change Enablement

2.3 Know how to use a value stream to provide user support

2.4 Know how the following ITIL practices contribute to a value stream for user support

  • Service desk
  • Incident management
  • Problem management
  • Knowledge management
  • Service level management
  • Monitoring and event management

3. Know how to create, deliver and support services

3.1 Know how to co-ordinate, prioritise and structure work and activities to create deliver and support services, including:

  • Managing queues and backlogs
  • Prioritising work
  • 3.2 Understand the use and value of the following across the service value system:
  • Buy vs build considerations
  • Sourcing options
  • Service integration and management (SIAM)

Who is this course for?

The ITIL 4 Specialist Create, Deliver & Support (CDS) course in London is suitable for:

  • Professionals continuing their journey In IT Service Management (ITSM).
  • ITSM Managers or aspiring ITSM Managers
  • ITSM Practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
  • Existing ITIL qualification holders like Project Managers wishing to develop their knowledge

Requirements

The ITIL 4 Foundation certificate is the prerequisite for the ITIL 4 Specialist Create, Deliver & Support (CDS) training course.

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.