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ITIL® 4 Specialist: Create, Deliver & Support (CDS)

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Good E-Learning


£658.80 inc VAT
Study method
Online, self-paced
16 hours
Access to content
6 months
ITIL® 4 Specialist Create, Deliver and Support
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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For IT-powered products and services to deliver real and sustainable value, they must be managed as part of a holistic and ongoing process. Having a firmly established lifecycle helps to optimize transparency and accountability while also making it easier for IT staff to extract key metrics and highlight areas for improvement.

The ‘ITIL Specialist: Create, Deliver & Support (CDS)’ module offers descriptions, concepts, and best practices for creating and managing seamlessly integrated IT operations. Students learn how to combine, assess, and improve value streams in order to optimize service quality. The ITIL 4 Service Value Chain, a key element of the Service Value System, also contains demonstrably effective and efficient practices for planning, creating, delivering, and supporting value-creating products and services. Like the rest of ITIL 4, the CDS module can also benefit virtually any organization, regardless of size, industry, location, or anything else.

This course was created by Good e-Learning, a certified Market Leader for ITIL training. It contains everything students need to pass the ITIL 4 Create, Deliver & Support certification exam, including a practice exam simulator, instructor-led videos, regular knowledge checks, and a support team that is fully qualified to answer questions on course content. The course itself is also built to help students develop a practical understanding of the subject, allowing them to begin applying what they learn in their own roles. Good e-Learning even offers FREE certification exam vouchers for each student, as well as free resits via Exam Pledge.

By the end of the course, students will be fully prepared to sit and pass the ITIL 4 CDS examination.


ITIL® 4 Specialist Create, Deliver and Support

Course media


Course duration

This course offers over 14 hours’ worth of course materials. Students have access for six months following the point of purchase.

Course outline

The course is split over several modules:

  • An Introduction to ITIL 4 Specialist: CDS
  • Module 1: Professionalism in IT Service Management
  • Module 2: Using ITIL Practices & Value Streams to Create, Deliver & Support Services
  • Module 3: Prioritization and Managing Work
  • Module 4: Practice Exams
  • Module 5: Course Wrap-Up

Benefits of ITIL 4 CDS

ITIL 4 CDS is designed to equip users with everything they need to ensure their organization is always learning and improving. It places an emphasis on strategic direction and value creation, with ITIL 4 services being continually assessed and improved to ensure they are supporting business goals as much as possible. The module also addresses Lean and Agile ways of working, providing further insight into improving flexibility and efficiency in an organization’s IT service management (ITSM) practices.

ITIL 4 CDS is a part of the ITIL Managing Professional (MP) stream. By passing the ITIL CDS exam, students will obtain one of four qualifications required to reach the rank of ITIL Managing Professional. While this certification can certainly help students advance in their careers, the training and knowledge required can also equip them to transform IT management practices within their own organizations. As they use their training to create, implement, and continuously support successful services, students will further enhance their hireability by collecting valuable experience.


Is this course accredited?

This course has been fully accredited by APMG International.

What are the course prerequisites?

Students are required to pass the ITIL 4 Foundation certification exam before they can sit the exam for ITIL 4 CDS or any other intermediate module.

Does the course contain exams?

This course comes with a number of training assets designed to help students prepare for the ITIL 4 CDS exam. These include regular knowledge checks, practice exams, and instructor-led videos.

At the end of the course, students can test themselves using the practice exams provided. When they feel ready, they can also contact the Good e-Learning support team to request a FREE exam voucher.

How long until I receive course confirmation details?

Students should receive course confirmation details, along with course access, immediately after the point of purchase.

How long will I have access to materials?

Students have access to the course for six months following the point of purchase.

Who provides this course?

This course is provided by Good e-Learning.

What support does Good e-Learning offer?

The Good e-Learning support team is qualified to answer questions on both course content and technical issues. They will typically respond to queries within 24 hours. Students can also contact Support to request a FREE exam voucher or resit.

What does the course include?

The course includes a number of training assets designed to help students along:

  • Exam simulator
  • Revision modules
  • Interactive videos
  • Podcasts
  • Downloadable resources for offline study
  • Full mobile compatibility (via Go.Learn app)

Who is this course for?

This course is ideal for IT staff involved in the creation, implementation, support, and improvement of essential IT services. This can include everyone from experienced managers to relative newcomers who wish to learn more about how to work in ITIL-powered environments. For those interested in reaching the rank of ITIL Managing Professional or even ITIL Master, passing the ITIL 4 CDS exam will also be mandatory.


Students are required to pass the ITIL 4 Foundation certification exam before they can sit the exam for ITIL 4 CDS or any other intermediate module.

Questions and answers


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.