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ITIL 4 Managing Professional
Fortray Global Services LTD

4 programs, Expert Instructor-Led, Flexible learning Weekdays & weekend

Summary

Price
£3,999 inc VAT
Or £333.25/mo. for 12 months...
Study method
Online
Course format
Video
Duration
6 months · Self-paced
Access to content
12 months
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free

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Overview

The ITIL Capability Expert Program is designed to give you specialized knowledge of the service processes of ITIL - the IT framework that sets the international benchmark of quality for IT professionals around the world. This Masters course focuses on the practical application of OSA, PPO, RCV and SOA, the four modules that support IT operations, application management and financial management.

Certificates

Description

What are the program objectives?

The ITIL framework was developed as a source of best practices for service management and is used globally by organizations to establish and improve their IT operations. ITIL 4 is the latest version of the world’s most popular ITSM framework. This ITIL Managing Professional program will take you through the following four ITIL modules to help you achieve the ITIL Managing Professional (MP) designation.

  • ITIL 4 Strategist: Direct, Plan, and Improve
  • ITIL 4 Specialist: Create, Deliver, and Support
  • ITIL 4 Specialist: Drive Stakeholder Value
  • ITIL 4 Specialist: High Velocity IT

This ITIL Managing Professional training focuses on key concepts and dimensions of service management, ITIL service value system, and ITIL guiding principles and practices. This course will help you understand how to use ITIL tools and techniques to improve efficiency and the customer experience.

With more than 30 hours of high quality elearning content and simulation exams, this program will put you on the path to becoming an ITIL Managing Professional.

Who is this course for?

  • What are the program objectives?

    The ITIL framework was developed as a source of best practices for service management and is used globally by organizations to establish and improve their IT operations. ITIL 4 is the latest version of the world’s most popular ITSM framework. This ITIL Managing Professional program will take you through the following four ITIL modules to help you achieve the ITIL Managing Professional (MP) designation.

    • ITIL 4 Strategist: Direct, Plan, and Improve
    • ITIL 4 Specialist: Create, Deliver, and Support
    • ITIL 4 Specialist: Drive Stakeholder Value
    • ITIL 4 Specialist: High Velocity IT

    This ITIL Managing Professional training focuses on key concepts and dimensions of service management, ITIL service value system, and ITIL guiding principles and practices. This course will help you understand how to use ITIL tools and techniques to improve efficiency and the customer experience.

    With more than 30 hours of high quality elearning content and simulation exams, this program will put you on the path to becoming an ITIL Managing Professional.

  • Why become an ITIL Managing Professional (MP)?

  • Who should take this course?

    This ITIL Managing Professional course is best suited for professionals in IT service management who want to achieve the ITIL Managing Professional (MP) designation, including :

    • CIOs, CTOs, and IT directors
    • Project managers
    • Vendor managers
    • Account managers
    • IT service managers and IT architects
    • Service delivery managers
    • System administrators and analysts
    • Operations managers and database administrators
    • Process owners and practitioners
    • Service delivery professionals and quality analysts

Requirements

  • To be eligible to take this ITIL Managing Professional Master’s Program, applicants should have passed the ITIL 4 Foundation examination.

Questions and answers

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