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ITIL® 4 Foundation

Awarded by AXELOS | Recognised Accredited Qualification | *2 FREE COURSES* | Assessment Included | Access for 365 Days

Global Edulink


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£299 inc VAT (was £419)
Offer ends 13 August 2022
Study method
Online, self-paced
7 hours
Access to content
365 days
ITIL® 4 Foundation
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • TOTUM card is available to purchase separately What's this?

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ITIL® 4 Foundation Course with Official Exam

Embark on a successful career in Information Technology with ITIL® 4

With this ITIL® 4 Foundation course, learn how to manage IT services and produce business value within an enterprise. The essential ideas of ITIL best practices and concepts will be introduced to learners through this widely accepted method to service management.

Anyone interested in a career in the IT service management sector should take the ITIL® 4 Foundation and Official Exam. This Foundation Course is the ideal fit for your profession, regardless of whether it is as an IT Manager, IT Consultant, IT Developer, or Business Manager.

After completing the course, students will have the chance to sit for the ITIL® 4 Foundation and Official Exam. Although accredited foundation training is advised, there are no official prerequisites for taking this exam.

You will be awarded an official ITIL® 4 Foundation certificate upon successful completion of the exam. This exam will also assess your proficiency with the ITIL best practices and your ability to use them to enhance tech-enabled services and goods. Your knowledge of the major terms, concepts, and components of ITIL as well as emerging approaches like Lean, Agile, and DevOps will be tested on the exam.

Once you have successfully completed this course, you could mention it on your resume and demonstrate your skills and knowledge in ITIL® 4 service management to potential employers across the globe.

Global Edulink is an Accredited Examination Organisation (AEO), which enables you to take this ITIL Foundation test on this platform.

ITIL® – “ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.”

Now is the right time to register. Click, ENQUIRE NOW!!

Students will be issued an official cover letter stating that you have completed 59 CPD hours at the completion of your ITIL® 4 Foundation with Official Exam Course.

Explore the extensive collection of unique and in-demand courses to suit your learning requirements. Some products complement each other well and it’s best to buy them together. Explore these product recommendations that you can choose from below to suit your needs:

  1. ITIL® 4 Foundation Official Exam Only - £205
  2. ITIL® 4 Foundation Virtual Classroom with online Course and Official Exam - £589

To find out more about the courses shown in the above-given list, or the study pathway that is right for you.


***SPECIAL OFFER!!*** Get 2 FREE Courses!!!

Sign up for ITIL® 4 Foundation with Official Exam Course, and get FREE access:

1. Risk Management Professional Course + FREE e-certificate

2. Scrum and Agile Essentials Course + FREE e-certificate

Avail the amazing opportunity to add extra CPD hours to your portfolio (+22 Hours)


ITIL® 4 Foundation

Course media


Benefits of obtaining the ITIL® 4 qualification

  • A firm understanding of the ITIL® 4 framework
  • Guiding principles of ITIL®4
  • Four dimensions of Service Management
  • Holistic approach to creating value for customers and stakeholders in the products and service
  • ITIL® service lifecycle core concepts and terminologies
  • How ITIL® 4 evolved to adopt modern technologies

Course Description

The ITIL®4 Foundation syllabus will assess whether learners can demonstrate an understanding of ITIL®4 service management framework. Learners will also prepare for the following exam modules:

  • Introduction to ITIL®4
  • IT Service Management
  • ITIL® Guiding Principles
  • The Four Dimensions of Service Management
  • ITIL® Service Value System
  • ITIL® Service Value Chain
  • ITIL® Practices
  • Key ITIL® Practices in detail


Module 1 : Introduction to ITIL® 4
Unit 1.1 – Introduction to ITIL® 4 FREE
Unit 1.2 – Introduction to ITIL® 4 Lecture Notes

Module 2 : - IT Service Management
Unit 2.1 – IT Service Management FREE
Unit 2.2 – IT Service Management Lecture Notes

Module 3 : ITIL® Guiding Principles
Unit 3.1 – ITIL® Guiding Principles FREE
Unit 3.2 – ITIL® Guiding Principles Lecture Notes

Module 4 : The Four Dimensions of Service management
Unit 4.1 – The Four Dimensions of Service Management
Unit 4.2 – The Four Dimensions of Service Management Lecture Notes

Module 5 : ITIL® Service Value System
Unit 5.1 – ITIL® Service Value System
Unit 5.2 – ITIL® Service Value System Lecture Notes

Module 6 : ITIL® Service Value Chain
Unit 6.1 – ITIL® Service Value Chain
Unit 6.2 – ITIL® Service Value Chain Lecture Notes

Module 7 : ITIL® Practices
Unit 7.1 – ITIL® Practices
Unit 7.2 – ITIL® Practices Lecture Notes

Module 8 : Key ITIL® Practices in Detail
Unit 8.1 – Key ITIL® Practices in Detail
Unit 8.2 – Key ITIL® Practices in Detail (Sample Questions)
Unit 8.2 – Key ITIL® Practices in Detail Lecture Notes

Access Duration

The course will be directly delivered to you, and you have 12 months of access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

The ITIL® Foundation examination will assess the candidate’s understanding of the ITIL® service management framework. The ITIL®4 Foundation is a prerequisite for higher-level ITIL® qualifications and the exam aims to demonstrate the candidate’s knowledge of the framework in context.

Exam Details:

  • Duration: 60 Minutes
  • Type of Exam: Multiple-Choice
  • No. of Questions: 40 questions
  • Materials Allowed: (None) Closed book
  • Pass Mark: 65% (26 marks required to pass out of 40)


Once you successfully complete the Official Exam, you will be awarded the ITIL® 4 Foundation Certification by AXELOS. It is the most popular approach in IT service management and is used to ensure IT aligns with business goals, and enhances the quality of service delivery.

Awarding Body

AXELOS is a leading awarding body in the United Kingdom that develops, manages and operates qualifications in best practice and methodologies that are formerly owned by the Office of Government Commerce (OGC). Established in 2014, it has since earned a reputation for providing high quality support services for learning, employment and acquiring skills for life. A qualification from this awarding body will demonstrate a high level of expertise and is a guaranteed way to be a stand out candidate in the industry.


AXELOS is a highly sought-after qualification that will improve your skills and capabilities across key business disciplines enabling you to drive a strong business performance. AXELOS is committed to creating professionals in IT service management and is one of the most respected providers in the world of global best practices.

What’s Next for You?

Once you achieve the ITIL® Foundation Certification, you will want to know what you can do next. You have the opportunity to apply your practical and theoretical knowledge in an IT enterprise. IT enterprises are constantly evolving and they need to ensure speed, adaptability and efficiency in their business operations. As a qualified IT Practitioner, you can demonstrate your understanding of IT processes and implement it in real-world situations. It will enable you to become an IT Expert.

Building on Your ITIL Foundation

The practical and logical step is to build on your ITIL® Foundation by taking the ITIL® Practitioner. The decision on how to build on your Foundation knowledge lies on certain factors. Do you wish to acquire managerial knowledge and become familiar with the technical strategy? Lifecycle is an excellent path to follow if you want to combine management and strategy as the desired career goal. The ITIL® Practitioner will immensely benefit aspiring managers and leaders. Check more information in the media section above.

Benefits you will gain:

  • 0% interest-free payment plan
  • High-quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry-leading experts.
  • 24/7 Access to the Learning Portal.
  • Recognised Accredited Qualification
  • Excellent customer service and administrative support.
  • Learners will be Eligible for TOTUM Discount Card

Who is this course for?

  • Learners should be age 19 and above and have a basic understanding of English language, literacy, numeracy and ICT
  • There are no formal prerequisites to take this course
  • A sound educational background is recommended


Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.

Career path

This ITIL® 4 Foundation Certificate will enhance your qualifications for a number of jobs in the IT industry. You can also take this Foundation Certificate as an opportunity to win various job incentives put forth by your employer or to study further in this field.

  • Project Manager, IT – £78,000 per annum
  • IT Director – £150,000 per annum

Questions and answers


Course rating


What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.