ITIL 4 Foundation With Exam

Online course including exam

The Knowledge Academy


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£185 inc VAT (was £499)
Offer ends 31 July 2019
Study method
Online, self-paced
ITIL® 4 Foundation
Professional What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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This IT Service Management Online training course will prepare delegates for the Foundation exam, which is included in this course.

The ITIL 4 Foundation Online Training Course will give delegates an understanding of the key concepts, terminology and elements that will allow them to improve their career prospects and abilities within the workplace.

Students will learn about the lifecycle stages and the links between them, the different processes used and how they contribute to service management practices.

The ITIL 4 Foundation Online Training Course allows the delegates to take part in distance learning at their own pace, adapting to their busy schedules and allow them to complete their exams when they feel ready.


ITIL® 4 Foundation


Course Duration:

This ITIL 4 online training course has a duration on 13 hours, however you will have access to the course for 90 days from the day of booking.

Course Outline:

The ITIL® Foundation Online Training Course covers the following topics:

  • Practicing Service Management
    • Good Practice
    • Functions, Processes and Roles
    • Development of new services
    • Improvement of existing services
  • Service Strategy
    • Types of Service Provision
    • Financial and Demand Management
    • Business Case
  • Service Operation
    • Incident and problem management
    • Functions (service desk, operations management, technical management)
    • Request Fulfilment
    • Event Management
  • Service Transition
    • Change Management
    • Knowledge Management
  • Service Design
    • Service Catalogue Management
    • Supplier Management
    • IT Service Continuity Management
    • Information Security Management


This ITIL 4 Online Foundation training course is accredited by PeopleCert.

Exam Structure

The ITIL 4 Online Foundation Exam has the following structure:

  • Multiple Choice
  • 1 hour duration
  • 40 questions
  • 65% pass mark

Who is this course for?

ITIL 4 Online Foundation Training Course with Exam is intended for those looking to learn about IT Service Management to gain the certifications needed for a career or just to improve on their understanding.

This ITIL 4 Online Training Course is specifically intended for those with busy schedules that require the flexibility to study in their own time.

This Certification is most suited for:

  • IT professionals looking for a widely regarded industry-specific qualification
  • IT support engineers looking to specialise in network support and management
  • Executive and Directors of IT department
  • Network Engineers


The ITIL 4 Online Foundation Training Course with Exams has no pre-requisites and is open to everyone.

Career path

IT Service Managers, IT Managers and other ITIL courses including continuing on to complete the ITIL Expert track

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