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ITIL® 4 Foundation With Exam

Online course including exam


Training Deals

Summary

Price
Save 28%
£354 inc VAT (was £495)
Offer ends 10 August 2020
Payment options

Online

Telephone

Study method
Online, self-paced
Certification
ITIL® 4 Foundation
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Overview

This IT Service Management Online training course will prepare delegates for the Foundation exam, which is included in this course.

The ITIL 4 Foundation Online Training Course will give delegates an understanding of the key concepts, terminology and elements that will allow them to improve their career prospects and abilities within the workplace.

Students will learn about the lifecycle stages and the links between them, the different processes used and how they contribute to service management practices.

The ITIL 4 Foundation Online Training Course allows the delegates to take part in distance learning at their own pace, adapting to their busy schedules and allow them to complete their exams when they feel ready.

Certification

ITIL® 4 Foundation

Description

Course Duration:

This ITIL 4 online training course has a duration on 13 hours, however you will have access to the course for 90 days from the day of booking.

Course Outline:

The ITIL® Foundation Online Training Course covers the following topics:

  • Practicing Service Management
    • Good Practice
    • Functions, Processes and Roles
    • Development of new services
    • Improvement of existing services
  • Service Strategy
    • Types of Service Provision
    • Financial and Demand Management
    • Business Case
  • Service Operation
    • Incident and problem management
    • Functions (service desk, operations management, technical management)
    • Request Fulfilment
    • Event Management
  • Service Transition
    • Change Management
    • Knowledge Management
  • Service Design
    • Service Catalogue Management
    • Supplier Management
    • IT Service Continuity Management
    • Information Security Management

Accreditations:

This ITIL 4 Online Foundation training course is accredited by PeopleCert.

Exam Structure

The ITIL 4 Online Foundation Exam has the following structure:

  • Multiple Choice
  • 1 hour duration
  • 40 questions
  • 65% pass mark

Who is this course for?

ITIL 4 Online Foundation Training Course with Exam is intended for those looking to learn about IT Service Management to gain the certifications needed for a career or just to improve on their understanding.

This ITIL 4 Online Training Course is specifically intended for those with busy schedules that require the flexibility to study in their own time.

This Certification is most suited for:

  • IT professionals looking for a widely regarded industry-specific qualification
  • IT support engineers looking to specialise in network support and management
  • Executive and Directors of IT department
  • Network Engineers

Requirements

The ITIL 4 Online Foundation Training Course with Exams has no pre-requisites and is open to everyone.

Career path

IT Service Managers, IT Managers and other ITIL courses including continuing on to complete the ITIL Expert track

Questions and answers

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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