ITIL 4 Foundation Online

The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

What is ITIL?

The acronym ITIL stands for ‘Information Technology Infrastructure Library’. It’s a process of aligning your IT function to the wider business’ needs. ITIL is built on a tiered process of 5 key stages. ITIL 4 is the fourth stage of the process and provides a framework for delivering new technology into your existing operations.

How can an ITIL 4 Foundation training course help?

If you’re responsible for implementing any sort of digital transformation into your business, this course is a must have. It takes you through a comprehensive overview of how to create and implement technology-based products into your existing workflow. From there, you’ll learn how to maximise them so they can adapt and change in line with your business. You’ll learn best practice tips to make sure you get the very best from your IT Service Management. And, you’ll leave the course with certification to add credibility to your current role or any roles you undertake in the future.

How do I access the ITIL 4 training course?

As with all Training ByteSize courses, you’ll have multiple options for how you wish to undertake your ITIL 4 course. You can choose to complete your course online or face-to-face, individually or in groups. At the end of the course, you’ll be asked to complete an exam, which is an hour long and multiple choice. We provide the ITIL 4 Foundation Course, which gives an introduction to the process, its benefits and how to implement it within your organisation. From there, you’ll be able to deliver the learning you’ve gained into your own organisation with confidence!

Key highlights of the ITIL 4 training course:

• Key concepts
• How to adopt and adapt service management
• Four dimensions of service management
• Purpose and components of ITIL service value system
• Activities of service value chain
• Understand the benefits of ITIL and how to implement it

• Training ByteSize ITIL4 Course Portfolio - > download

This Training ByteSize ITIL 4 Foundation course will enable you to:

• Understand the key concepts of service management
• Understand how the ITIL guiding principles can help an organisation adopt and adapt service management
• Understand the four dimensions of service management
• Understand the purpose and components of the ITIL service value system
• Understand the activities of the service value chain, and how they interconnect
• Know the purpose and key terms of 15 ITIL practices
• Understand 7 ITIL practices

This ITIL® 4 Foundation course is designed to give delegates a comprehensive understanding of the ITIL® framework and its role in modern ITSM. The modules covered on this course and the topics they will include:

Introduction

• The role of IT Service Management as a key strategic capability within organisations hoping to stay relevant in the face of rapid advancements in technology
• The structure and purpose of the new framework, ITIL® 4, which provide guidance around two key components: Service Value System and the Four Dimensions Model
• An outline of the Service Value Chain, ITIL® Practices and Principles, and the elements of the Four Dimensions Model

Key Concepts of Service Management

• The nature and values of Service Management, including the new focus of ITIL® 4 on stakeholder value, detailing the relationship between Organisations, Service Providers, Service Consumers, and other stakeholders
• The management of Products and Services that organisations offer and how these are supplied with resources, in order to improve and focus Service Offerings to target consumer groups
• The areas to consider when evaluating the value of service relationships with consumers, based on how they are affected by the outcomes, costs, and risks involved

The Four Dimensions of Service Management

• An introduction to one of the central focuses of ITIL® 4, the Four Dimensions Model, and how its elements must collaborate to provide different perspectives to the Service Value Chain
• Detailed outlines of the four dimensions: Organisations and People, Information and Technology, Partners and Suppliers, and Value Streams and Processes. This includes the role they play in IT Service Management, their main principles and examples in relation to the ITIL® framework, and factors to consider within organisations

The ITIL® Service Value System

• An introduction to the second central focus of ITIL® 4, Service Value System, including its purpose and relevant inputs and outputs
• The relationship between the five components of the SVS model and how they interact to provide a clear framework that ensures the effective functioning of Service Management
• A description of ‘silos’ and how the SVS is best used to discourage them and manage change more effectively

The ITIL® Guiding Principles

• The seven core principles that determine how ITIL® operates
• An explanation of how organisations must follow these principles when choosing to adopt a new ITSM framework, fully understanding the message and value, and communicating this with their stakeholders

The Service Value Chain

• An operating model for service creation, delivery, and continual improvement
• The six activities that form the Service Value Chain are intended to help the creation of products and services focused on value
• The model is designed to be flexible and adaptable to different approaches and business needs

General Management Practices

• Management practices are organisational resources designed to accomplish specific objectives
• An overview of the four categories of organisational resources
• Effective use of management practices will ensure businesses can put their service on the market quickly and efficiently

Service Management Principles

• An overview of the various Service Management Practices designed to improve the implementation of ITIL4
• Detailed outlines of Availability Management, Business Analysis, Change Control, and Release Management
• The stages of Service Level Management, including defining, recording, and managing service levels

Technical Management Principles

• Deployment Management is a key type of Technical Management and is designed to transfer new or changed software, hardware, processes, and documentation
• Infrastructure and Platform Management enables the further monitoring of technology solutions
• Software Development and Management ensures that applications meet internal and external stakeholder needs

What is the format of the ITIL 4 Foundation exam?

• Multiple choice
• 40 questions per paper
• 26 marks required to pass (out of 40 available) – 65%
• 60 minutes duration
• Closed book

Online learning is a great way to study and our e-learning courses are interactive and engaging

Studying for your qualification online is a viable option for so many managers:

• Learning is completely flexible to suit your busy schedule
• The interactive online course consists of voice-over and animation to keep you engaged throughout the learning
• You can access it anywhere in the world and take your exam online at a time that suits you best
• The Foundation e-learning will take around 10 hours to complete and includes a mock exam simulator with hundreds of past questions so you can really test yourself before going for the real exam
• Our pass rates are well in excess of the national average (nearly 100%!), there is really no reason you should fail!

Our 5 star reviews speak for themselves

When you're looking for a training provider you should always read their independent reviews. Understanding how other students found the learning platform, course, training materials, tutor and admin support will give you an unbiased, accurate and valuable insight. Here are some of our recent reviews, you can find more on Reviews.

"Training ByteSize is the ideal training provider if you wish to learn in your own time and environment. The course materials are very well presented, relevant to the exam without the extra padding, easy to follow, and broken down into "Bytesize" chunks.

I'm happy to say that I have completed the training and successfully completed the exams for PRINCE2 (F&P), AgilePM (F&P) and ITIL V4 Foundation thanks to Training ByteSize." - Ben Pearmain

ITIL 4 Foundation is suitable for:

• Those who require a basic understanding of the ITIL framework
• Those who want to understand how ITIL can be used to enhance IT service management
• IT professionals or others working within an organisation that has adopted ITIL

There are no pre-requisites for this course.