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Study method
Online, self-paced
21 Hours
Access to content
365 Days
ITIL® 4 Foundation
Professional What's this?
Additional info
  • Exam(s) / assessment(s) is included in price

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Learn all about the fundamentals of ITIL 4 by taking this amazing ITIL® 4 Foundation Official Certification right now. This course is set to educate you on the ITIL approach to service management, which is a widely recognised and highly demanded skill in the modern ITSM world. Bound with a wealth of information, this course is ideal for IT managers, IT consultants, IT developers or business managers who wish to make some progress in their respective careers.

The course has sufficiently covered topics such as the key concepts of service management, the ITIL guiding principles, the four dimensions of service management and many more. You will also come to learn the purpose of ITIL service value system in deriving value through services and the key terms of the 15 ITIL practices.

This program will assess you through the official ITIL4® foundation exam at the end, which will evaluate your knowledge in applying the principles of ITIL in service management. The exam will also test your knowledge on the key concepts, elements, and terminology in ITIL and on the emerging practices such as Lean, Agile and DevOps.


ITIL® 4 Foundation
Awarded by ITIL®

Course media


Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at anytime.


1. Key Concepts of Service Management
2. ITIL Guiding Principles
3. Four Dimensions of Service Management
4. ITIL Service Value System
5. Service Value Chain
6. Key Terms of 15 ITIL Practices
7. ITIL Practices

Method of Assessment

The exam format is as follows:

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) - 65%
  • 60 minutes’ duration
  • Closed book


Successful learners will be awarded the ITIL® 4 Foundation exam certificate

Awarding Body

AXELOS is a leading awarding body in the UK that develops, manages and operates qualifications in best practice and methodologies that are formerly owned by the Office of Government Commerce (OGC). Established in 2014, it has since earned a reputation for providing high-quality support services for learning, employment, and skills for life. A qualification from this awarding body will demonstrate a high level of skill and is a guaranteed way to stand apart from the others in the industry.

Who is this course for?

This course is the most ideal for individuals aspiring for a successful ITSM career and for professionals looking for a way to take their careers to the next level


Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.

Career path

This certificate will greatly supplement your qualifications and will help you land a rewarding employment in the IT service management industry.

  • Project Manager, IT – £42,157 per annum
  • Service Delivery Manager – £40,819 per annum
  • IT Director – £77,982 per annum
  • Senior Project Manager, IT – £59,208 per annum

Questions and answers

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Jonathan.h asked:

Is the test taken online or would I have to go to a designated test center.


Dear Jonathan Thank you very much for your query. Its an online exam and you will be monitored through a webcam. Regards, Student Support Team.

This was helpful. Thank you for your feedback.

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