ITIL® 4 Foundation Certification Training, ONE-DAY, Virtual Classroom

Infrassistance is the ONLY accredited training organisation IN THE WORLD that offers a ONE-DAY ITIL® 4 Foundation classroom or virtual classroom course. The purchase price of this ITIL® 4 Foundation course INCLUDES an ITIL exam voucher that allows the candidate to book their ITIL® 4 Foundation exam at a time and place of their choosing within one year of the course.

The ITIL® 4 Foundation course is taken by some 16,000 candidates per month around the world and therefore the ITIL® 4 Foundation Certificate has become a de facto entry requirement for many IT roles.

The Infrassistance ITIL® 4 Foundation course has been running since 2011 (v3) and 2019 (ITIL® 4) with a 91% first time pass rate since 2011.

This is the only course available that (subject to passing the exam) qualifies you at ITIL Foundation in just a SINGLE DAY in the classroom.

ITIL is the world's most prevalent IT Service Management framework. The purpose of the ITIL® 4 Foundation is to provide organisations with comprehensive guidance for the management of IT-enabled services in the digital economy.

This ITIL® 4 Foundation course will introduce you to the management of modern, IT-enabled services, help you learn the ITIL language, understand key concepts and show you how to improve your work and the work of your organisation.

The ITIL Foundation course syllabus areas as mandated by Axelos and a core part of this course are:

• Key Concepts and Definitions
• The 7 Guiding Principles
• The 4 Dimensions of Service Management
• The Service Value System
• The Service Value Chain
• The Purpose and Definitions Associated with 15 Practices
• Explain in Detail 7 Practices

Why Infrassistance?

Infrassistance is a training and consultancy company that has been established since 2011. We specialise in service and project management helping organisations optimise their IT and customer service centre operations.

We are the ONLY accredited training company to offer a ONE-DAY, fully accredited ITIL® 4 Foundation course (v3 and ITIL® 4).

We ONLY use CONSULTANT/TRAINERS with decades of experience of helping organisations optimise their operations, rather than lifetime trainers with little or no operational experience. As a consequence, the training topics are related to real-life situations resulting in a richer, more relevant candidate experience, a higher exam mark and higher pass rates.

BREAKING NEWS**: THIS COURSE QUALIFIES FOR GOVERNMENT FUNDING UNDER THE RECENTLY ANNOUNCED DWP 'JETS' SCHEME! **

ITIL® - "ITIL® is a (registered) Trade Mark of Axelos Limited. All rights reserved."

ALL people who either work in Information Technology or aspire to work in this field, including but not limited to:

Service Desk Analysts

Change Managers

Service Level Staff and Managers

Service Delivery Staff and Managers

IT Project and Programme Staff and Managers

IT Contractors

IT Consultants

There are NO pre-requisites for this course

It is an ideal course for people already qualified in ITIL® Foundation v3 and looking to learn about ITIL® 4 Foundation.

Students with NO IT experience and people working outside of IT but looking to move into an IT role should consider our two-day ITIL® 4 Foundation course.

Service Desk Analysts moving into Technical Support roles

First time entry into an IT role

Project managers seeking to understand service management as a stepping stone to higher levels of management